Account Manager, CB Insights

Commercial

$85-95k

+ Commission

Excel

Salesforce

Mid and Senior level

New York

More information about location

2-5 days a week in office (Manhattan, NY)

Insights powered by machine learning

Be an early applicant

Insights powered by machine learning

201-500 employees

B2BArtificial IntelligenceEnterpriseBig dataMarket researchBusiness IntelligenceMachine LearningSaaS

Be an early applicant

$85-95k

+ Commission

Excel

Salesforce

Mid and Senior level

New York

More information about location

2-5 days a week in office (Manhattan, NY)

201-500 employees

B2BArtificial IntelligenceEnterpriseBig dataMarket researchBusiness IntelligenceMachine LearningSaaS

Company mission

To enable every organization to make smarter decisions about tech.

Job

Company

Role

Who you are

B.S. or B.A. in business management, finance, economics or similar study
Validated results in prior role
At least 3-5 years of prior account management and/or customer success experience, preferably within enterprise software or SaaS
Expertise with Excel and CRMs, preferably Salesforce
Proficiency communicating data via Excel, Salesforce and other business intelligence tools
Real passion for serving customers
The ability to establish credibility with key customer decision makers & influencers
Strong verbal/written communication & presentation skills; extraordinary listening skills
Strong problem solving & analytical skills; formulates solutions that deliver real business value
Familiarity with data integrations via API and Datafeed
Ability to recognize and maximize new business opportunities
Comfort with negotiation
Multi tasking down to a science; handling multiple accounts & assignments simultaneously
A commitment to exceed goals that is internal, constant & self-imposed

What the job involves

The CB Insights Account Manager, Commercial is responsible for maintaining a portfolio of Accounts that include some of the world’s leading Venture Capital, Corporate Strategy, and Innovation groups
This position delicately governs customer relationships and consistently illustrates the value delivered through CB Insights' software & services
The Account Manager serves as the internal voice of the customer while working with other CB Insights’ teams to exceed customer expectations
This individual's performance is measured on specific metrics associated with customer expansion, retention, senior stakeholder mapping, and product adoption
Actively serve a portfolio of assigned mid-market accounts so that customers may achieve their positive business outcomes via CB Insights’ software & services
Drive customer software engagement & development of power users across customer organizations on a personalized level and at scale
Implement Account Plans for assigned accounts
Lead business development efforts to expand customer relationships
Run the renewal process for the assigned portfolio of accounts
Maintain communication & governance protocols across customer & CB Insights’ teams
Effectively solve ad-hoc customer issues as needed
Bring to bear predictive renewal analytics to identify customer expansion opportunities & churn risks
Collaborate with Marketing to demonstrate customer communication campaigns
Provide continuous customer feedback to CB Insights’ Product team
Stay current & educate customers on CB Insights’ products, competitive landscape & innovation trends
Embrace & contribute to the AM team’s standard methodologies

Our take

Market research is a vital part of any large-scale business's strategy, but obtaining usable intelligence can be time-consuming and complex. CB Insights solves this problem by providing enterprises with effective and actionable market insights.

CB Insights leverages a mixture of machine learning, algorithms, data and visualizations to give companies a fuller picture of the market. This has helped set it apart from rival firms and allowed it to accrue an impressive client list that includes the likes of Microsoft and Wells Fargo.

In 2022, CB Insights was offered a $100M acquisition fee, but its leadership declined, a testament to their confidence in the company's value. Its newsletter readership figures, turnover and client roster reinforce this view, and will no doubt give CB Insights an advantage in the years to come.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Nov 2015

$10m

SERIES A

Aug 2015

$1.2m

GRANT

Total funding: $12.5m

Company HQ

Garment District, New York, NY

Leadership

Anand Sanwal

(Co-Founder & Executive Chair)

Previously worked as Vice President of American Express, and was MD of Atlas Fine Chemicals.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 3 more jobs at CB Insights