IT Support Analyst, Methods

• Good practical and demonstrable understanding of IT
• Clear drive and enthusiasm for the subject
• Previous experience of working to helpdesk ticket deadlines
• Practical, good common sense, ability to use initiative/problem solve, multitask/ work well under pressure
• Excellent diplomacy skills, a helpful and very professional attitude to staff at all levels across all issues
• Must have a good understanding of all MS Office Applications including SharePoint Online
• Experience in supporting both Windows and MacOS laptops

Desirable

• Provide first line support to all colleagues via the various request methodologies (Phone/Ticket System etc)
• Manage requests via ticketing system (Case Management) within Salesforce
• Support Hardware/Software issues on company’s devices (Windows PCs, Apple Macs, iPhones & Samsung mobile devices)
• Manage accounts and licencing via Microsoft Administration Portal
• Process invoicing each month for various software which is managed within IT Team
• Assist with any project work where required, along with putting forward suggestions for best technology practice within Methods group
• Create clear and concise documentation of internal IT procedures and technologies where needed, along with user friendly guides and notes
• Complete asset and compliance management via Microsoft Endpoint, and other technologies
• Engage in asset purchasing and supplier relations where needed
• Report faults and maintaining logs on network and laptops
• Assist with inductions for new staff joining the company
• Log and track identified IT problems through to resolution
• Helpdesk ticketing administration and ownership – ensuring tickets are kept up to date, responded to in a timely fashion, and the new tickets queue is kept as clear and actioned as possible

• This role will require you to have or be willing to go through Security vetting and be granted the required level of security clearance, issued by UKSV
• Close date for applications: Friday 29th November 2024