CX/UX Designer, Wolters Kluwer

• Must be legally authorized to work in the USA permanently
• Figma, Miro, and Asana or similar design tools
• Knowledge of HTML, CSS, SASS, LESS, Angular, React, Bootstrap
• 2+ years of experience as a User Interface Designer, Interaction Designer, or similar role
• Strong visual design sense, familiarity with branding standards, across portfolio suite of software products
• Demonstrated experience and knowledge of design paradigms, examples, and best practices with web software applications
• Strong knowledge of Lean UX/Agile Methodologies
• Knowledge of user research methods: contextual inquiry, persona development, and usability testing
• Able to listen well to user needs, ask the right questions
• Experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs
• A portfolio that demonstrates problem solving, innovation, and design across multiple platforms

Desirable

• The UX/CX Designer is responsible for creating market-leading experiences for Wolters Kluwer Tax & Accounting software applications
• Working closely with Product Management and high performing agile teams, the CX/UX Designer translates complex customer and business requirements into simple, balanced solutions within the constraints of a complex technical framework
• The candidate will drive Lean Product principles within the teams, producing products that empower and delight our customers
• The candidate will be a driven self-starter and thrive in a fast paced, fast thinking environment. Must be legally authorized to work in the USA permanently
• You will report to the Manager, CX/UX Design, and work under the leadership of the Director, CX/UX Design
• Travel: Domestic Travel up to 5% of work time to customers, vendors and other work groups
• Work closely with Product Management and Subject Matter Experts to ensure proper translation of business requirements that represent the customer point of view
• Participate in various customer research efforts to define the customer-driven user experience
• Produce necessary UX artifacts (storyboards, journey maps, affinity diagrams, wireframes, prototypes, UI specification deliverables, user testing, etc.)
• Contribute and adhere to the development of the Design System
• Gain quick, continuous user feedback to help guide the design process
• Support User Acceptance Testing (UAT): issue identification and resolution
• Manage individual workload and deliver to agreed-upon project milestones
• Foster a creative, positive, efficient and collaborative team working environment
• Identify/mitigate risks to delivering solutions on time
• Communicate effectively with both technical and non-technical individuals at all levels
• Stay current, and even ahead of, design trends and industry standards