Associate Account Manager, Zinc Work
ÂŁ30k
+ Zinc shares, issued through the EMI Scheme
2 days a week in office
Automated employee reference and background checking software
Be an early applicant
Automated employee reference and background checking software
101-200 employees
Be an early applicant
ÂŁ30k
+ Zinc shares, issued through the EMI Scheme
2 days a week in office
101-200 employees
Company mission
To change the way people prove their work identity.
Role
Who you are
- If you’re organised, commercially savvy, and love working in a fast-paced environment, this is your chance to grow with us
- Customer service – Deliver excellent service to customers
- Reason: You’ll be the primary point of contact, ensuring customers feel supported and valued at every interaction
- Problem-solving – Resolve issues independently and effectively
- Reason: Often, you’ll face new challenges and need to find solutions quickly to keep customers satisfied and operations running smoothly
- Organisation – Stay organised while handling multiple tasks
- Reason: You’ll be juggling various accounts, renewals, and upsells, so staying organised is key to keeping everything on track
- Commercial – Display a strong commercial aptitude for renewals and upsells
- Reason: You'll need to understand customer needs and identify opportunities to generate more revenue, ensuring business growth
- Communicator – Clear and confident communication with customers
- Reason: As the face of the company, you’ll need to communicate complex information in a way that’s easy to understand and builds trust
- Emotional intelligence – Recognise and respond to customers' emotions
- Reason: You’ll interact with customers who may be frustrated or excited, and understanding their emotions will help you handle situations more effectively
- Confidence – Handle challenges and conflict with self-assurance
- Reason: You’ll sometimes face difficult situations or conflicts with customers, and having the confidence to navigate these moments is crucial for success
- Autonomy – Work independently with minimal supervision
- Reason: You’ll be trusted to manage your accounts and tasks with little oversight, so being able to work independently and take initiative is essential
What the job involves
- Reporting to Oliver Ackland-Snow
- As an Associate Account Manager, you will provide top-notch support to our customers, helping them get the most out of our product while driving renewals and upsells
- You’ll be the bridge between our customers and Zinc, offering insights, building relationships, and ensuring they stay happy and engaged
- Manage and support customer accounts
- Handle renewals and upsells to drive customer growth
- Provide product insights to help customers maximise value
- Build strong relationships and encourage customer advocacy through testimonials
- Stay organised and proactive in managing multiple accounts efficiently
Application process
- Stage 1: Hireflix Video Exchange
- Stage 2: Talent Discovery Call
- Stage 3: Google Meets Interview
- Stage 4: Final In-Person Interview
- Stage 5: Hired
Salary benchmarks
Our take
The existing processes for referencing and background checking suffer from notable inefficiencies, marked by biases, time-consuming procedures, and an intimidating experience for candidates. Addressing these challenges, Zinc Work aims to solve these processes by introducing an automated reference and background-checking solution.
Setting itself apart in the market, Zinc Work focuses on the user-friendly design of its solution, its swift integration into existing Applicant Tracking Systems (ATS), and its high level of customisation. With a vision to offer a solution for background checks, Zinc covers a spectrum from criminal record checks to financial, education, identity, employment, and reference checks.
Funding secured in 2023 was led by esteemed financial services investor AVP (AXA Venture Partners) and supported by Seedcamp, and will facilitate the launch of groundbreaking industry initiatives. These include the introduction of the first reusable global Right To Work check, the first Employment verification reference integrated with HMRC, and a background check template library collaboratively contributed to by over 40 Zinc Work customers. This financial injection underscored Zinc's commitment to innovation and reinforced its position as a trailblazer in the realm of automated reference and background checking solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
43% female employees
Company
Funding (last 2 of 3 rounds)
Jul 2023
$6.9m
SERIES A
Mar 2022
$1.4m
SEED
Total funding: $8.7m
Company benefits
- 24 days holiday + Bank Holidays + your birthday off
- Apple laptop and latest tech gear for your home workstation
- ÂŁ1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company Retreat - this year in 🇫🇷
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
Company values
- Empathy: Seeking to understand your perspective first
- Collaboration: We will work teogether to solve problems
- Empowered: Empowering candidates with information and data
- Speed: We will work to deliver at pace
- Integrity: We are truth seekers, providing transparent information
- Pragmatic: We're a solutions oriented team that seeks to solve
Company HQ
London, UK
Leadership
Charlotte Lucy Hall
(Co-Founder)Previously a Marketing Manager at Superscript, Podcast Producer at Talent Hacks for Scaleups, and a Marketing Executive at ILTM.
Luke Shipley
(Co-Founder)Previously EMEA Head of Technology at Intelletec for 1 year. Has also co-founded stitch Leggings and Lean Lychee.
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