Issues & Program Manager, ONE
Product Operations
$170-200k
+ Offers Equity
All-in-one financial platform
Open for applications
All-in-one financial platform
1001+ employees
Open for applications
$170-200k
+ Offers Equity
1001+ employees
Company mission
To make money better in America.
Role
Who you are
- 10+ years of experience in technology-based project management, product operations, or a related role within fintech or technology
- Experience working on issues management, or regulatory compliance, or risk-adjacent projects — you understand the cadence of controls, audits, or policy-driven timelines and know how to keep product work moving within those constraints
- Strong interest in leveraging AI to improve execution
- Strong data skills— you can pull and interpret reports, build your own dashboards, and answer operational questions without waiting on an analyst
- Proven ability to lead cross-functional initiatives and drive alignment across multidisciplinary teams
- Strong communication and executive presentation skills, with the ability to distill complex topics into clear, actionable insights
- Ability to operate in ambiguity, manage multiple priorities, and independently drive projects forward in a fast-paced environment
- Drive and proactivity — everyone here is a builder and executor
What the job involves
- As an Issues & Program Manager on the Product Operations team, you'll own our Issue Management Program end to end — triaging issues, driving root cause analysis, and leading containment and remediation through to closure
- You'll also serve as a project manager on our most critical product initiatives, partnering across Product, Engineering, Legal, Compliance, and Operations to deliver new features and raise the bar on how we build and launch
- This is a high-impact, high-visibility role for someone who thrives at the intersection of cross-functional execution and continuous improvement
- Build and continuously improve processes — including automation and AI tooling — that increase organizational efficiency, documentation quality, stakeholder alignment, and reduce dependency across the issue remediation lifecycle
- Partner cross-functionally with Legal, Compliance, Operations, Product, Risk, and Engineering teams to drive issues to timely resolution
- Own issue reporting to internal and external stakeholders
- Track and manage issue containment and remediation
- Drive execution of product launches end to end, ensuring cross-functional readiness across Product, Design, Engineering, Marketing, and Operations
- Manage relationships with partners, including banking and strategic partners, serving as a key point of coordination and communication
Application process
- Initial Interview with Talent Partner
- Technical or Hiring Manager Interview
- Team Interview
- Executive Interview
- Offer!
Our take
Traditional banking hasn't worked for millions of Americans who are underserved or priced out of the system. High fees, minimum balance requirements, and tough credit checks create barriers that keep everyday people from building financial stability. Meanwhile, fintech startups are proving there's a huge demand for simpler, more accessible financial services. But most of these apps still focus on just one or two features, forcing users to juggle multiple platforms to manage their money.
OnePay is Walmart's all-in-one financial platform bringing everything together in a single app. Launched in 2021 through a partnership with Ribbit Capital, OnePay expanded after Walmart acquired fintechs Even and ONE in 2022. The platform now includes buy-now-pay-later and, through a new DriveWealth partnership, stock and ETF investing. On top of this, OnePay also serves employers with a B2B financial wellness suite to improve employee stability and engagement.
OnePay is already helping millions of consumers and has earned a 4.8-star app rating. More recently it announced crypto trading for Bitcoin and Ether, and partnerships with Workday Wellness and Klarna, further expanding its offerings. With this momentum, the platform is really positioning itself as a true one-stop financial hub.
Freddie
Company Specialist at Welcome to the Jungle
Insights
68% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2021
$40m
SERIES B
Mar 2020
$17m
SERIES A
Total funding: $66m
Company benefits
- Competitive health benefits: Medical, dental, and vision plans, pluss wellness perks.
- Flexible time off: Rest, recharge, repeat.
- Paid employee leave: Sick, personal, caregiver, bereavement, ans parental.
- 401k plan: With employer match.
- Monthly work-from-home stipend: To cover those home office expenses.
- Remote-first culture: Work anywhere in the US.
Company HQ
Civic Center, New York, NY
Leadership
Omer Ismail
(CEO)Prior to becoming OnePay's CEO in 2021, Omer spent 17 years at Goldman Sachs as a Partner.
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