Customer Success Manager, Postman
+ Equity package
More information about location
3+ days a week in office
Collaboration platform for API development
Open for applications
Collaboration platform for API development
1001+ employees
Open for applications
+ Equity package
More information about location
3+ days a week in office
1001+ employees
Company mission
To simplify each step of building an API and streamline collaboration to help create better APIs—faster.
Role
Who you are
- 8+ years of experience managing enterprise customers, preferably in developer tools or SaaS platforms
- Strong technical foundation (Bachelor’s in CS/Engineering or relevant experience)
- Proven experience in executive stakeholder engagement and value-based consulting
- Highly adaptable; strong critical thinker who is comfortable with ambiguity
- Excellent Communicator (written and verbal)
- Strong understanding of API lifecycle, developer ecosystems, and DevOps principles
- Experience with Postman, or similar platforms (e.g., Atlassian, GitHub, AWS), is highly preferred
- Skilled in using customer success tools like Gainsight and Salesforce
- Confident communicator and facilitator at all levels—developers to C-suite
- Able to lead cross-functional initiatives and manage multiple complex projects simultaneously
- Curious, coachable, and proactive—you’re excited to continuously learn and contribute
- This role requires a unique blend of consulting, product expertise, and strategic relationship-building
What the job involves
- As an Enterprise CSM at Postman, you’ll act as a strategic advisor to a portfolio of large enterprise customers
- You’ll own the full post-sales journey—from onboarding and adoption through value realization and growth
- You’ll work cross-functionally with sales, product, engineering, and senior leadership to deliver a best-in-class customer experience
- The CSM role at Postman gives you the opportunity to make a huge impact on the success of Postman and, most importantly, our customers!
- Success Planning: Partner with customers to develop tailored success plans based on their business goals and usage of Postman
- Customer Onboarding: Lead comprehensive onboarding experiences covering technical setup, platform administration and product enablement
- Best Practices Consulting: Guide customers through Postman’s product features, integrations, and workflows to deliver maximum value
- Impact Reviews: Conduct data-driven business reviews showcasing realized value, alignment with customer objectives, and opportunities to improve
- Customer Advocacy: Capture and document success stories, case studies, and verified outcomes to help amplify customer achievements
- Stakeholder Alignment: Build executive-level relationships and grow champions across engineering, product, and IT organizations
- Engagement Management: Use Gainsight and integrated tools (e.g., Salesforce, Gong, JIRA) to connect activities with their success impact and improve our practice
- Revenue and Growth Influence: Identify and influence expansion opportunities; contribute to Net and Gross Retention goals and upsell pipeline
- Feedback Loop: Gather and communicate customer insights to influence product development and roadmap planning
Our take
Postman is a SaaS collaboration platform designed to streamline API development teams. APIs serve as the backbone for communication and data sharing across numerous applications, playing a pivotal role in today's device-centric landscape. The platform offers tools for testing, version control, and documentation, ensuring the efficient production of APIs.
Initially founded in Bangalore, Postman has since relocated its headquarters to San Francisco. With a prestigious clientele including X, Shopify, and Intuit, the platform boasts over 15M developers worldwide. Postman actively engages with the API developer community through various initiatives, such as hosting hackathons with enticing cash prizes.
The growing reliance on APIs to fuel digital transformation, compounded by the widespread shift to remote work and digitalization, underscores their critical importance. Moreover, the sensitive nature of APIs, given the data they transmit and the potential security risks, accentuates the need for robust development practices. Hence, Postman has thrived as companies seek to develop secure APIs efficiently to meet evolving demands.
Steph
Company Specialist at Welcome to the Jungle
Insights
51% employee growth in 12 months
Company
Company benefits
- Health care: Based on where you're located and the plans available there, you can have up to 100% of your and your family's premium costs covered by Postman, or receive a generous monthly allowance to supplement existing medical coverage
- Unlimited PTO: All full-time Postman employees have unlimited paid time off (PTO). We strongly encourage everyone to exercise this benefit to ensure that personal and work lives remain well-balanced, healthy, and fully charged. Your body, mind, spirit, and loved ones will appreciate it!
- Supporting healthy meals: We want to ensure you eat healthy each day. It's why we provide a taxable monthly stipend so that you can be nourished throughout the week
- Play well, be well: We're serious about your wellness. Whether it's a boxing club membership, hula classes, or a longboard, we're here to cheer you on to get out and get moving. We'll reimburse you for activities and items that bring you joy through our wellness and fitness program
- A room with a view: We want you set up for success! To help make your home office comfortable, we'll provide a one-time reimbursement for your office set-up and headphones. Internet and phone costs are also reimbursable on a monthly basis
- Career development: We support your career development by providing access to unlimited courses on Udemy and a book allowance. Enhance and uplevel your skills, and even learn something completely new!
Company HQ
Financial District, San Francisco, CA
Leadership
Abhinav Asthana
(CEO)They began their career as CTO of BITS360, which they co-founded in 2007, before co-founding Grayscale Design and TeliportMe. They used this entrepreneurial experience to co-found Postman in October 2014, aiming to simplify API development.
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