Member Experience Manager, Industrious
Flexible workspaces
Open for applications
Flexible workspaces
501-1000 employees
Open for applications
501-1000 employees
Company mission
To be the workplace where you belong.
Role
Who you are
- We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting
- You can hold your own when speaking with a CEO because anything you don’t know, you’re comfortable asking
- Your drive makes you excited to connect with the broader business community
- Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people’s needs
- You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen
- You love to help
- No member request is too big or too small for you to handle
- You’re energized by people and work well in a team
- Your attention to detail is something people comment on
- You’re resilient. You know growth only comes from embracing challenging and unpredictable days
- You’re willing to get your hands dirty one minute and think big picture the next
What the job involves
- Our Member Experience Managers are the go-to problem solvers, momentum drivers, and experience creators for our members
- You’re the connector and the person everyone knows
- As the manager of your own location you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation
- You’re proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work
- In a year you’ll know you’re successful if:
- You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
- You know what your community loves and pull together programming that they enjoy and are proud of (they even instagram about it!)
Salary benchmarks
Our take
Industrious was founded in 2012 when its creators noticed that people often work d better in hotel lobbies and coffee shops than in traditional offices. This inspired the company to develop flexible workspaces that blend the casual environment of public spaces with the resources, security, and professionalism of an office setting.
Shared flexible workspaces are nothing new, but Industrious has successfully differentiated itself from larger competitors like WeWork by focusing on management contracts with landlords rather than leasing properties. The company has seen its revenue triple from 2019 to 2023 and recently took over WeWork's former headquarters in Manhattan.
As demand for smaller, flexible office spaces grows, Industrious is thriving. With partnerships like CBRE and its expansion into key markets, the company is ready to capitalize on the shifting trends in office space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$100m
GROWTH EQUITY VC
Aug 2019
$80m
SERIES D
Total funding: $322m
Company benefits
- Healthcare - We care deeply about the physical and emotional well-being of our employees. That’s why we offer a range of plan options through United Healthcare, including a variety of employer-paid plans that provide coverage for employees and their families
- Flexible Vacation Time - At Industrious we have a flexible PTO policy. This encourages people to enjoy life outside of work, recharge and look after their mental and emotional health. Take the time you need to have a balanced and fulfilling personal life
- Paid Parental Leave - Families come in all shapes, sizes, and types. We welcome each new addition with generous paid leave so that you can bond with your new child
- Stock Options - We want you to be invested in Industrious’ success. All salaried Industrious employees receive a stock options grant that starts vesting on day one
- Learning & Development Grant - We’re committed to your professional development. We’re proud to offer a yearly grant so that you can take a class or learn a new skill
- Employee Resource Groups - These groups support, promote, and celebrate team members united around shared characteristics or life experiences
Company HQ
Union Square, New York, NY
Leadership
Jamie Hodari
(Co-Founder & CEO)Prior to Industrious, they were the CEO and Co-Founder of Kepler, a rapidly growing experimental university that Scientific American called a "daring global experiment" to bring "top-tier instruction to the neediest parts of the planet."
Justin Stewart
(Co-Founder)Formerly served as the Director of Acquisitions and Operations at Windham Development and Windham China, where they headed their US Real Estate operations
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