Data Analyst, LogicMonitor

CX Strategy & Enablement

$69.6-95.8k

SQL

Python

Tableau

Looker

Airflow

Power BI

Snowflake

dbt

Junior and Mid level

Austin

Office located in San Jacinto Center, Austin

Hybrid observability powered by AI

Open for applications

Hybrid observability powered by AI

1001+ employees

B2BArtificial IntelligenceAnalyticsSaaS

Open for applications

$69.6-95.8k

SQL

Python

Tableau

Looker

Airflow

Power BI

Snowflake

dbt

Junior and Mid level

Austin

Office located in San Jacinto Center, Austin

1001+ employees

B2BArtificial IntelligenceAnalyticsSaaS

Company mission

To expand what’s possible for businesses by advancing their technology.

Job

Company

Role

Who you are

2–3 years of experience in data analysis, working with customer-level data
Strong proficiency in SQL for querying and manipulating large datasets
Familiarity with Python or R for statistical modeling and data analysis
Experience with data visualization tools (e.g., Tableau, Power BI, Looker)
Knowledge of predictive modeling techniques and feature engineering
Excellent communication and problem-solving skills to present insights to both technical and non-technical audiences
Familiarity with cloud-based data platforms (e.g., Snowflake, dbt, Airflow) is a plus
Exposure to data engineering concepts such as ETL pipelines and API integrations is a bonus

What the job involves

We are seeking a Data Analyst, CX to drive business success through data and operational excellence within our Customer Experience organization
In this pivotal role, you will apply advanced data modeling, predictive analytics, and statistical methods to uncover actionable insights that boost customer retention, growth, and satisfaction
You’ll work closely with senior management and cross-functional teams, transforming complex data into innovative strategies that elevate the overall customer experience
If you’re driven by relentless curiosity and a passion for turning data into impactful business initiatives, this is your opportunity to make your mark at LogicMonitor
Define Metrics & Dashboards: Collaborate with cross-functional teams to establish metrics, dashboards, and data models that yield actionable insights and drive business improvements
Develop Predictive Models: Design models that analyze customer behavior trends—such as adoption, churn, and retention—to support strategic decision-making
Customize Analytical Tools: Enhance analytical efforts by tailoring tools (e.g., DBT workflows, dashboards) to identify business opportunities and optimize processes
Maintain Data Pipelines: Build and sustain robust data pipelines to ensure clean, consistent, and reliable data for reporting and analysis
Communicate Insights: Deliver key performance trends and recommendations to stakeholders using compelling visualizations and storytelling techniques
Ensure Data Consistency: Collaborate with Finance, Product, HR, and IT teams to maintain uniform data standards and methodologies

Application process

Anticipated Application Close Date: 05/26/2025

Our take

As businesses shift from reactive to proactive monitoring, there is a need for tools which empower them to make predictions and solve problems before they start. This is what LogicMonitor supplies, through an observability platform for hybrid environments.

The company's extensive product suite encompasses monitoring of all sorts, including but not limited to network, virtual machine, database, container and SaaS. Each service supplies real-time insights and automated monitoring, with agentless architecture.

LogicMonitor is held in high regard by the industry, evidenced by its being named in the Visionary quadrant of the Gartner Magic Quadrant 2024. It has also seen significant funding which will support further development and growth for the business.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 5 rounds)

Nov 2024

$400m

GROWTH EQUITY VC

Jun 2016

$130m

GROWTH EQUITY VC

Total funding: $543m

Company HQ

Santa Barbara Downtown, Santa Barbara, CA

Leadership

Christina Crawford Kosmowski

(CEO)

Board Member at Rapid7 and Founding LP at Operator Collective. Was also a Board Member at Poema Global, and CCO, VP and Global Head of Customer Success at Slack.

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