Data Analyst, LogicMonitor
CX Strategy & Enablement
$69.6-95.8k
Office located in San Jacinto Center, Austin
Hybrid observability powered by AI
Be an early applicant
Hybrid observability powered by AI
1001+ employees
Be an early applicant
$69.6-95.8k
Office located in San Jacinto Center, Austin
1001+ employees
Company mission
To expand what’s possible for businesses by advancing their technology.
Role
Who you are
- 2–3 years of experience in data analysis, working with customer-level data
- Strong proficiency in SQL for querying and manipulating large datasets
- Familiarity with Python or R for statistical modeling and data analysis
- Experience with data visualization tools (e.g., Tableau, Power BI, Looker)
- Knowledge of predictive modeling techniques and feature engineering
- Excellent communication and problem-solving skills to present insights to both technical and non-technical audiences
- Familiarity with cloud-based data platforms (e.g., Snowflake, dbt, Airflow) is a plus
- Exposure to data engineering concepts such as ETL pipelines and API integrations is a bonus
What the job involves
- We are seeking a Data Analyst, CX to drive business success through data and operational excellence within our Customer Experience organization
- In this pivotal role, you will apply advanced data modeling, predictive analytics, and statistical methods to uncover actionable insights that boost customer retention, growth, and satisfaction
- You’ll work closely with senior management and cross-functional teams, transforming complex data into innovative strategies that elevate the overall customer experience
- If you’re driven by relentless curiosity and a passion for turning data into impactful business initiatives, this is your opportunity to make your mark at LogicMonitor
- Define Metrics & Dashboards: Collaborate with cross-functional teams to establish metrics, dashboards, and data models that yield actionable insights and drive business improvements
- Develop Predictive Models: Design models that analyze customer behavior trends—such as adoption, churn, and retention—to support strategic decision-making
- Customize Analytical Tools: Enhance analytical efforts by tailoring tools (e.g., DBT workflows, dashboards) to identify business opportunities and optimize processes
- Maintain Data Pipelines: Build and sustain robust data pipelines to ensure clean, consistent, and reliable data for reporting and analysis
- Communicate Insights: Deliver key performance trends and recommendations to stakeholders using compelling visualizations and storytelling techniques
- Ensure Data Consistency: Collaborate with Finance, Product, HR, and IT teams to maintain uniform data standards and methodologies
Application process
- Anticipated Application Close Date: 05/26/2025
Our take
As businesses shift from reactive to proactive monitoring, there is a need for tools which empower them to make predictions and solve problems before they start. This is what LogicMonitor supplies, through an observability platform for hybrid environments.
The company's extensive product suite encompasses monitoring of all sorts, including but not limited to network, virtual machine, database, container and SaaS. Each service supplies real-time insights and automated monitoring, with agentless architecture.
LogicMonitor is held in high regard by the industry, evidenced by its being named in the Visionary quadrant of the Gartner Magic Quadrant 2024. It has also seen significant funding which will support further development and growth for the business.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Nov 2024
$400m
GROWTH EQUITY VC
Jun 2016
$130m
GROWTH EQUITY VC
Total funding: $543m
Company values
- One Team
- Customer Obsessed
- Better Everyday
- Agility
- Trust
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Articles
Leadership
Board Member at Rapid7 and Founding LP at Operator Collective. Was also a Board Member at Poema Global, and CCO, VP and Global Head of Customer Success at Slack.
Salary benchmarks
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