Pre-Sales Solutions Consultant, Firstup
$100-150k
Workplace communication platform
Open for applications
Workplace communication platform
201-500 employees
Open for applications
$100-150k
201-500 employees
Company mission
To improve the employee experience at every moment that matters, large and small.
Role
Who you are
- 5+ years in Client facing roles: Pre-Sales Engineer, Solutions Engineer, Solution Architect, Solutions Consultant, or similar
- Must have experience with Enterprise SaaS applications software/solutions
- Distinct passion for technology and curiosity to understand the marketing and communications technology landscape and technical integrations
- Familiarity with API, Authentication, integration concepts
- Familiarity with data and privacy laws such as GDPR and CCPA for SaaS companies
- Demonstrable verbal and written communication skills, especially in communicating complex technical conversations to a non-technical audience and handling customer questions and objections
- Problem-solver mentality with the ability to address matters proactively, come up with creative solutions, implement feedback, and plan for the future
- Great team player with strong team and cross-departmental collaboration skills
- Proven ability to manage multiple projects simultaneously while maintaining attention to detail and organization
- Highly self-motivated towards personal and professional excellence
- Enthusiastic, proactive, positive-minded, customer focused, and service-oriented
- Ability to travel up to 25%
What the job involves
- Act as a functional and technical subject matter expert on the Firstup platform
- Evangelize all aspects of platform technology: infrastructure, security, reliability, functionality, ease of setup, flexibility of integration options
- Have in depth knowledge of customer implementations, technical operations, features, and roadmap
- Discover the existing tech stack of prospective customers and their business needs and identify the best solution to enable them on the Firstup platform
- Configure and deliver custom demo instances and integrations
- Conduct technical demonstrations of the platform - these could be on-site, via video conferences or at field events
- Contribute to and maintain a showcase of Firstup solutions
- Document and share best practices with other Solutions Consultants to improve the efficiency and effectiveness of the team
- Build relationships at all levels of technical resources within prospective customers
- Support RFI / RFP process, security and contract reviews
- Work with internal product teams to understand the roadmap as well as help influence upcoming functionality
- Collaborate with and support marketing activities including briefings, conferences, and trade shows
Our take
As hybrid and remote work models become commonplace, workplace communication struggles to keep pace. many companies now grapple with burnout and digital fatigue, compounded by the absence of regular face-to-face interaction, leaving HR teams and managers searching for effective engagement strategies.
Enter Firstup, a solution designed to tackle this challenge head-on. It offers a workplace communication platform that seamlessly integrates with a company's HR systems. By tapping into data from recruitment, performance management, talent acquisition, and other sources, first build detailed employee profiles. This enables companies to craft and deliver personalized engagement initiatives, ultimately enhancing productivity and retention rates.
With a track record of success, Firstup has recently surpassed the $100M mark in annual recurring revenue and clinched the prestigious 2023 HR Tech Award for Employee Experience. Already trusted by over 40% of the Fortune 100, including industry giants like Amazon, Holton, and Ford, Firstup is poised to continue growth. Its ability to adapt to the evolving needs of the modern workforce ensures it remains a key player in the realm of workplace communication and engagement.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Company benefits
- Health Coverage: Doing your best starts with feeling your best. We provide fully paid medical, dental, and vision for employees, plus 70% for dependents
- Flexible Time Off: You can’t mobilize if you don’t rest and recharge—so take as much paid time off as you need
- Fruity Umbrella Drink Bonus: When we say we want you to take time off, we mean it. To encourage you, we offer extra compensation when you take time off in full-week increments
- Retirement Plan: There’s life beyond work, and someday there will be a lot of it. We’ll help you save for that time
- Professional Development: We invest in our people and build their skills for the future of work—no matter where that future takes them
- Family Leave: We support making big changes, and nothing will change your life more than bringing a child into your family. That’s why we offer 12 weeks of fully paid family leave for all parents
- Volunteer PTO: We give you paid days off to give back because we want our workforce to be a force for good
- Commuter Benefits: Although much of our workforce is remote, when we do head into the office, we subsidize eco-friendly ways to get there
Company values
- Every employee is an owner: We each take responsibility for the company and deserve credit for its progress
- Leadership is in our build: We stand out in our industry because we embrace change as a catalyst for improvement
- We win as a team: We’re committed to helping our coworkers and customers thrive
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Nicole Alvino
(CEO)Previously the founder and CEO of Dermalounge. They also worked at Enron Europe as an Analyst and Associate.
Jim Larrison
(CCO)Graduated from Bradley University with a BS in Marketing & Market Research. Previously co-founded Dynamic Signal where they served as the President and then Chief Customer Officer.
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