Senior Customer Success Associate, Wolters Kluwer

$51.5-70.8k

Salary shown for CA, CT, CO, HI, NY, WA, other locations may vary

Excel

Windows

Mid and Senior level

Remote from US

AI-powered solutions for professionals

Job no longer available

AI-powered solutions for professionals

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Job no longer available

$51.5-70.8k

Salary shown for CA, CT, CO, HI, NY, WA, other locations may vary

Excel

Windows

Mid and Senior level

Remote from US

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To help customers make critical decisions every day by providing expert solutions tha to combine deep domain knowledge with technology.

Job

Company

Role

Who you are

Minimum Bachelor’s degree, or equivalent
3+ years of experience, preferably in the licensing field
Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues and clients
Use of considerable tact and discretion when dealing with partners, clients, or sensitive data
Ability to adapt to changing regulatory environment
Ability to work independently, handle pressure, multi-task and prioritize work at all times
Excellent organizational and communication (both verbal and written) skills
Ability and desire to work in a fast paced environment
Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
Excellent attention to detail and high degree of accuracy and consistency

What the job involves

The Senior Customer Success Associate (Enterprise Client Team) leads advanced, large-scale business license research projects for our enterprise level clients
Work before this team will consist of, but not be limited to, corporate transactional change events such as change of ownership, mergers & acquisitions, entity conversions, name change, officer change, and re-domestication
Leads large-scale, complex research transactions for our enterprise level direct and partnership clients
Establishes project plans and key milestones for enterprise client projects
Manages the client/partnership relationship throughout all phases of project lifecycles
Conducts industry and location specific research for our clients, identifying all federal, state, county and city level business licensing requirements
Creates business specific research packages for timely delivery to clients in line with our established key performance indicators
Identifies and compiles licensure specifications in both PDF and Excel formats, including: forms, hyperlinks, supporting documents, exam requirements, prerequisites, turnaround times, fees, and renewal data
Delegates research functions to Customer Success Associates with appropriate oversight
Communicates directly with government agencies to assist with business license research inquiries
Provides proactive updates to our clients and partners regarding order statuses and delays
Concisely conveys findings to clients and team members via oral and written correspondence
Partners with the Knowledge Specialist Team to centralize research stemming from team work product
Synergizes with other internal teams when team work product will convert to other services
Seeks new ways to improve department deliverables, products, and workflows with the goal of efficiency in mind

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.7)

Company

Company HQ

Alphen aan den Rijn, Netherlands

Leadership

Nancy McKinstry

(CEO & Chairman of the Executive Board, not founder)

Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.

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