Technical Content Specialist, Guidewire
Back-end software for P&C insurance
Be an early applicant
Back-end software for P&C insurance
1001+ employees
Be an early applicant
1001+ employees
Company mission
To constantly improve, so insurance companies can successfully respond to customer needs in a world where technology and risk are changing dramatically.
Role
Who you are
- Bachelor's degree in Technical Writing, English, Communications, Computer Science, or a related field
- Proven experience of 2-3 years as a technical writer, preferably in a technology-driven industry
- Strong writing skills, with the ability to communicate complex technical concepts clearly and concisely
- Proficiency in documentation tools and software such as Google Suite, Highspot, Microsoft Word, and Confluence
- Experience with version control systems (e.g., Git) and documentation collaboration platforms is a plus
- Excellent organizational skills with the ability to manage multiple projects and priorities simultaneously
- Attention to detail and commitment to producing high-quality documentation that meets the needs of both internal and external audiences
What the job involves
- We are looking for a motivated and customer-focused individual who will play a crucial role in enabling our customers through crafting technical customer-facing communications and managing internal documentation
- The ideal candidate will have a strong technical background, excellent writing skills, and the ability to effectively communicate complex concepts to diverse audiences
- Collaborate with product managers, engineers, and customer support teams to create technical documentation for product manuals, user guides, FAQs, and knowledge base articles
- Translate technical concepts and specifications into easy-to-understand, customer-friendly language
- Ensure consistency, accuracy, and clarity in all customer-facing communications to enhance the user experience
- Collaborate with product managers, engineers, and customer teams to create, train/support teams, and maintain our Shared Responsibility Model which will align expectations and responsibilities of our cloud company and customers
- Manage and maintain internal documentation repositories, including technical specifications, design documents, and standard operating procedures (SOPs)
- Organize and categorize internal documents to facilitate easy access and retrieval by relevant teams
- Update and revise internal documentation as needed to reflect changes in processes, procedures, or product features
- Collaborate with product managers, engineers, and customer teams to document our culture and definitions to support customer empathy
- Identify opportunities to streamline documentation processes and improve documentation quality and efficiency
- Implement best practices for documentation authoring, formatting, version control, and review processes
- Develop templates and style guides to standardize documentation formats and ensure consistency across all documents
- Provide training and support to internal teams on documentation tools, processes, and best practices
- Act as a subject matter expert on documentation-related inquiries and provide guidance as needed
Our take
Insurance is an age-old industry rooted in ancient technology. Despite the substantial power and revenue of these companies, their backend systems have become outdated, leading to rising relative costs. The challenge of modernizing such entrenched systems has been a significant hurdle for many insurers.
Guidewire is at the forefront of transforming Property and Casualty insurance by offering cutting-edge software solutions delivered via the cloud. The company is dedicated to evolving its offerings through close collaboration with its extensive customer base. This intimate engagement helps Guideire refine and enhance its cloud solutions to better meet the needs of it sclients.
Despite its successes in facilitating the cloud transition, the future may see the emergence of insurance providers built on entirely different infrastructures. Guidewire's ability to adapt and leverage its expertise and adapt will be crucial for maintaining its role as a leading technology provider.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2008
$0.8m
SERIES C
Sep 2007
$24m
SERIES C
Total funding: $24.8m
Company values
- Integrity: We build and maintain honest, candid, and caring relationships with clients, potential customers, partners, investors, and of course, each other!
- Rationality: All we do is supported by factual evidence—whether it’s building awesome products, making decisions, or communicating with each other
- Collegiality: We’re in it together—so we’re all equal. We work in professional harmony, with respect, without arrogance, and as part of a structure where responsibility is shared and owned by all of us
Company HQ
South San Mateo, San Mateo, CA
Articles
Leadership
Mike Rosenbaum
(CEO, not founder)Prior to Guidewire, they led Product Management and Go-To-Market Strategy for core CRM products at Salesforce and served in the US Navy as a Submarine Officer.
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