IT Service Analyst, Tillster
$50-60k
+ Equity
More information about location
2 days a week in office
Ordering & customer engagement solutions for restaurants
Job no longer available
Ordering & customer engagement solutions for restaurants
201-500 employees
Job no longer available
$50-60k
+ Equity
More information about location
2 days a week in office
201-500 employees
Company mission
To empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over.
Role
Who you are
- The IT Service Analyst job is a perfect entry level role fit for a motivated individual that wants to grow within the technology field
- 1 to 3 years previous experience in Technology, Networking and Infrastructure Help Desk or PC support services
- Understands identity access management
- Must enjoy customer service and/or supporting individuals that need IT support
- Must be self-motivated and able to complete projects independently
- Must be willing to reach out proactively to greater IT team as well as Tillster employees
- Must have attention to detail
- Ability to articulate technical issues to non-technical staff and/or business leadership
- Competence in Cloud (Azure) and On-prem environments
- Preferred Competence in basic scripting (Java, Python, etc.)
What the job involves
- Be the “face” of IT Helpdesk – Greet and assist Senior Leadership Team, guests, and Clients virtually as well as at the office as needed
- Ensure that IT Help Desk is meeting the needs of Tillster employees
- Ability to work as part of a larger IT team. Work across teams to ensure consistent processes are followed and cross functional projects are being completed
- Modify, Change IT tools based on company needs (i.e. office expansion, consolidation, team or product changes etc.)
- Maintain up-to-date diagrams, documentation, and policies as related to IT functions
- Manage work assignments and commitments, meets deliverables and deadlines, and effectively communicates the status of assigned tasks
- Provides timely resolution of problems or escalation to appropriate technical personnel
- Ability to troubleshoot and problem solve in an adhoc manner
- Responsible for day-to-day functions of Portugal/European IT needs
- Manage European Assets including but not limited to laptops, servers, mobile devices, etc
- Responsible for onboarding new Tillster employees by conducting IT training and application enrollment
- Ensure that terminations and transfers have been removed from necessary systems
- Project manage and organize internal Enterprise IT meetings and tasks as it relates to European Operations
- Work with IT Leadership to develop and maintain a Tillster Data governance program, which includes GDPR
- Prepare and present regular reports as required, including statistics and metrics
- Conduct quarterly audits of systems and tools that contain PII and Confidential information
- Work across teams (In Europe and US) to push forward program and projects
- Ability to proactively propose enhancements and process improvements
Application process
- Recruiter interview with a Talent Acquisition Specialist
- Technical Interview with IT team
- Final interview with our VP of Cyber Security and IT
Our take
Tillster offers a digital ordering and engagement solution tailored to restaurants, allowing them to boost revenue, streamline operations, and enrich customer interactions. The company's "Digital Dish" launch further expands its offerings, providing restaurant brands and professionals with a platform to explore essential topics such as digital ordering, operational efficiency, loyalty programs, and technology trends.
Through its blend of original research, executive perspectives, and industry analysis, Tillster equips brands with actionable insights and proven strategies to navigate the dynamic restaurant landscape, ushering in a new era of dining experiences. Serving over 100 global and regional brands, including Burger King, Jollibee, and Baskin-Robbins, Tillster is a trusted partner in driving success in the industry.
Beyond providing solutions, Tillster fosters a collaborative community of industry leaders, facilitating the exchange of ideas and insights. With a commitment to empowering restaurants to overcome challenges, embrace technology, and achieve greater profitability, Tillster remains at the forefront of innovation in the evolving dining landscape.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2010
$14.5m
EARLY VC
Sep 2004
$12.5m
SERIES C
Total funding: $33.8m
Company benefits
- Health and retirement benefits
- Flexible work schedules
- Generous PTO
- Access to digital learning management platforms, mentoring, and other development opportunities
- Events, activities, and perks that support and engage our teams
Company HQ
Sawtelle, Los Angeles, CA
Leadership
Paul Sidlo
(Founder & Director)Graduated from Ohio State University with a BA in Communications. Previous Founder and Executive Creative Director at REZN8, and CMO at XNRGI.
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