Project Specialist, ezCater
Customer Care & Operations
$53-63k
Online marketplace for business catering
Job no longer available
Online marketplace for business catering
501-1000 employees
Job no longer available
$53-63k
501-1000 employees
Company mission
To provide businesses with access to high-quality and fast corporate catering, 24/7.
Role
Who you are
- Skilled in problem solving, critical thinking, and decision making
- 1-3 years of experience in a project management environment, preferably related to customer experience/service, delivery operations, and account management
- High comfort level with data - able to find trends and use data to drive improvements
- Excellent written and verbal communication skills, including the ability to present information effectively to stakeholders
- Detail oriented and highly organized, capable of handling tasks with a high degree of accuracy
- Flexibility and adaptability to changing project priorities and requirements
- Experience thriving in ambiguity & change
What the job involves
- The ezCater Customer Care & Operations (CCO) team plays a critical role in creating fans through memorable positive experiences for our customers, caterers and delivery drivers
- This position supports the Program Manager, Shared Services and will work closely with our delivery, customer service, catering partners, and CCO key stakeholders to ensure that we have an optimal experience for customers, partners, and caterers
- Work directly with the Program Manger to support daily activities needed to successfully implement strategic projects
- Coordinate and document project deliverables, flagging risk and mitigation activities
- Assist with various communication and presentation materials. This includes ongoing project/program status reports as well as capturing requirements from stakeholders
- Consults with the key stakeholders and cross-functional team members to gather and interpret documented requirements for project implementation
- Supports and adheres to project schedules, and handles multiple assignments
- Proactively identify business needs, challenges and expectations as well as seek out opportunities for process improvements internally
- Develop expertise in assigned areas and utilize that expertise effectively and efficiently to provide a premium customer experience
- Ensure process and SOPs are up to date for relevant projects to enable operational efficiency across Customer Care & Operations
- Implement best in class support and continuous improvement practices that help scale the organization while driving exceptional customer experiences
- Support business case development, performing research and analysis
- Successful candidates will be excellent communicators, curious, highly motivated and effective within distributed teams
- Challenge the status quo and help make ezCater customer care best in class
- Provide insightful recommendations and actionable insights based on analysis, contributing to informed decision making
- Support projects utilizing Agile project management methodology and tools
Our take
ezCater is an online marketplace app that provides catering options for businesses, working with food providers who enter their menus onto the app for customers to browse. ezCater sends each store its orders and handles customer service while the food providers fulfil the orders.
ezCater profits by charging a small commission on all orders that restaurants fulfil. The company counts JLL, RingCentral and the San Francisco 49ers among its customers. It previously fuelled expansion through acquisitions such as online catering platform GoCater in 2018 and MonkeySoft Solutions in 2019.
ezCater has enjoyed strong growth so far, in part by focusing on meal deliveries to a growing hybrid workforce as an employee benefit. It has been eyeing an IPO for some time, though these plans are yet to come to fruition. In the meantime, it has continued to develop its technology and unveiled a new supplier diversity program to uplift small businesses owned by underrepresented groups.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Dec 2021
$100m
SERIES D
Apr 2019
$150m
SERIES D
Total funding: $433.9m
Company benefits
- Unlimited Vacation
- Stock Options
- Medical & Dental Insurance
- Subsidized MBTA Passes
- 401k Match
- Stocked Kitchen
- Company Outings
- Parental Leave
- Cupcakes
Company HQ
Financial District, Boston, MA
Leadership
Stefania Mallett
(Co-Founder & Director)Former CEO of the company. Studied at MIT before spending 20 years in leadership positions at firms including IntraNet, Taskmail, More than Words, and InSite Marketing Technology.
Salary benchmarks
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