Senior Business Manager, Mission Lane
Operations
$160-180k
Providing access to fair and clean credit
Be an early applicant
Providing access to fair and clean credit
201-500 employees
Be an early applicant
$160-180k
201-500 employees
Company mission
To revolutionize access to financial tools in credit, debit, and beyond to pave a clear way forwards for millions of Americans.
Role
Who you are
- 5+ years of analytics experience, in financial services, contact/outreach strategy, or collections and recovery
- Hands-on experience running A/B or Champion/Challenger tests to compare channel or messaging performance
- Proficiency in SQL, with familiarity in Python
- A track record of independently resolving complex problems on contact or engagement strategy
- Proven experience leading complex, cross-functional projects involving multiple teams and stakeholders
- Experience translating broader business strategy into a functional roadmap for customer contact or engagement
- A track record of partnering with senior or executive leadership to shape strategy, not just execute against it
Desirable
- Direct experience in collections and recovery strategy (or similar contact/outreach strategic analysis experience)
- Familiarity with AI-driven contact channels (voicebots, chatbots, or outbound AI agents)
What the job involves
- We are looking for a senior analytical leader to own contact strategy for delinquent customer outreach, reporting to the Director of Customer Recovery Strategy, Analytics and Operational Infrastructure
- The Senior Business Manager will use data to develop strategies for optimizing delinquent customer outreach. They will identify specific signals, and turn our contact strategy into a clearer path forward for the people we serve
- You’ll be responsible for building data-backed, customized outreach schedules built on learnings from Champion / Challenger testing across text, email, and phone calls.
- The goal is to ensure the most effective engagement with past due customers so we can support them.
- Within your first year, you'll have a tested, data-backed view of which channel mix works best for which customer segments, and a roadmap for where contact strategy goes next
Our take
The world of credit can be a murky place; however, companies such as Mission Lane are being established to bring clarity to the industry. The fintech company aims to help people with low credit build their scores and improve their financial lives – this comprises an estimated 100 million people in the US.
Originally a spinoff from the fintech company LendUp, Mission Lane fits a similar mould to larger credit card startups such as Petal, Tally, and Brex. It uses advanced technology and machine learning to expand credit access.
Despite the global pandemic providing an uncertain backdrop, Mission Lane saw more than 100% revenue growth in its early years. More recently, it strengthened its position in the market by expanding its partnership with Plaid, working together to offer additional connected solutions to underbanked customers. With these developments, Mission Lane remains well-positioned to drive financial inclusion and support for underserved communities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2022
$150m
LATE VC
Oct 2021
$150m
LATE VC
Total funding: $707.2m
Company benefits
- Work: Join an engaging culture with access to training programs and advancement opportunities
- Life: Get full health, dental, and vision benefits, FSA, paid parental leave, and 401k Company Match
- Balance: Enjoy generous PTO, flexible schedules, a Calm App subscription, and more
Company HQ
Gravel Hill, Richmond, VA
Leadership
Brandon Black
(Board Member)Prior to Mission Lane, there worked at Encore Capital Group for over 15 years, while there they served as the COO, President, and CEO. The also served as the Vice President of Risk Operations at Capital One Financial Services for 2 years.
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