Customer Success Internship, VendorPM

• Our team is passionate about growth, innovation, and collaboration - if you are passionate about making an impact and putting in the work to get there, you’re likely a great fit for our team!
• Because we’re small, we’re looking for independent thinkers and people who like to tackle ever-evolving problems
• Must be a student enrolled in a post-secondary institution program during the work term
• Available to work full-time hours for either an 8, or 12 month term
• You are customer-centric, naturally curious and undaunted by complex problems
• You have the ability to learn new complex software tools quickly
• Exceptional time management and multi-tasking capability. You thrive in an environment of uncertainty and change
• Ability to understand and communicate technical requirements and their impact on the business

• Manage the main inbound support channel through Intercom, serving as the first point of contact for client requests and ensuring timely, effective responses
• Own the onboarding data configuration process, overseeing data collection, clean-up, and preparation to ensure documents are accurately translated into readable, implementation-ready formats. This includes managing the entire process from start to finish, maintaining high standards of quality and accuracy, and ensuring lists are as clean as possible for seamless onboarding
• Collaborate closely with a small team of three
• Provide ad hoc support to CSMs and cross-functional teams, helping streamline processes for property managers and vendors
• Assist in live client training sessions and participate in phone calls as needed
• Leverage tools like Slack, Excel, Clay, ChatGPT, and Intercom to enhance customer success operations and workflow efficiency

• We want to be a surprising and exciting place
• But we also want you to know what to expect on your journey, starting with the interview process
• Interview process step 1: Google Meets call with Recruiter
• Interview process step 2: Interview with the Hiring manager

• Optional equity in a rapidly growing start-up funded by top-tier VC
• Health benefits package includes medical, dental and vision, etc
• 3 weeks vacation
• Flexible working arrangements, with the option to work from our vibrant downtown Toronto office or work remotely

Total funding: $27.5m

Property managers must juggle the planning, sourcing, procurement, and management of building services and vendors in order to keep their business running smoothly. However, doing this whilst maintaining compliance can be a particular challenge when so many building services are required and communication occurs across many different e-mail threads and mediums.