Engagement Manager, Highspot
More information about location
Sales enablement platform
Open for applications
Sales enablement platform
501-1000 employees
Open for applications
More information about location
501-1000 employees
Company mission
To empower companies to elevate customer conversations that drive strategic growth.
Role
Who you are
- 5-7+ years of relevant experience (consulting, client management, professional services, or sales engineering experience) partnering with Enterprise clients
- Bachelor's degree required. (Degree in a STEM field preferred)
- Ability to effectively support and engage with a diverse group of people. Able to sustain a dynamic discussion with an executive or help an impatient user who is learning about Highspot for the first time
- Ability to coach and mentor members of the project team that report up to them throughout the course of an implementation
- Excellent written and verbal communication skills
- Able to construct a thoughtful and effective strategy for addressing customer risk and communicating that strategy to internal and external leaders
- Experience being the bridge between different teams within the customer organization, who often have conflicting perspectives. A working knowledge of operating within the marketing and/or sales team at a large organization is a plus
- Familiarity with driving software solutions involving many stakeholders and delivering results on time with high quality
What the job involves
- In this role, you will be joining the Implementation team within the Customer Sales and Success organization
- This is a high impact and high visibility role, where you will represent the company as you work with customers to define and deliver solutions using Highspot
- You will play a key role in building customer and partner relationships and setting customers up for success in gaining long term value from our platform
- Design a solution in collaboration with the customer, develop project plans, and execute on the project through a phased approach
- Oversee high complexity implementations with our largest Enterprise and Strategic customers, leveraging and deploying multiple team members in order to deliver upon the customer’s requirements
- Ensure that the customer’s launch goals are met and that Highpot’s core use cases are configured
- Gain deep knowledge, understanding, and experience with the Highspot product and how it is integrated with other systems in a customer environment
- Train users to take full advantage of the product
- Collaborate closely with partner teams that help drive the customer experience including other GTM functions, Product & Engineering, and Support
Our take
Highspot is an AI-driven sales enablement platform that enhances sales team performance globally. It offers intelligent content management, training, contextual guidance, and customer engagement in a unified platform. This integration, supported by actionable analytics, helps companies turn strategic plans into effective sales.
Highspot's annual recurring revenue has grown over tenfold in recent years, highlighting the importance of sales enablement in improving sales team performance. The company's innovation and customer satisfaction have led to record new customer acquisitions and revenue growth, with clients like Hootsuite, Twitter, Siemens, and Nestle.
Despite a 10% workforce reduction following its expansion into Canada, Highspot continues to innovate. The Spring ’24 release expands generative AI capabilities, providing personalised, just-in-time coaching and content personalisation at scale. Highspot Discover showcases these innovations, reinforcing Highspot's leadership in sales enablement.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2022
$248m
SERIES F
Feb 2021
$200m
SERIES E
Total funding: $642.6m
Company benefits
- Generous PTO
- Free, Immersive Learning Courses
- Flexible Transportation Options
- Equity For Everyone
- Medical, dental, and vision benefits
- Flexible work and holiday schedules
- Competitive compensation
- Work from home opportunities
- Modern Health and Wellness Program
- Group Retirement Savings Plan (RRSP & DPSP)
Company values
- All In
- Invent the Future
- Details Matter
- Earn the Next Challenge
- Most Respectful Interactions
- Collaborate Across Boundaries
- Open and Real
- Learn It All, Not Know It All
- Invest Wisely
- Make it Happen
- Enjoy the Ride
Articles
Leadership
Robert Wahbe
(CEO)Former Corporate Vice President of the Server and Tools Division at Microsoft
Oliver Sharp
(Chief Solution Architect)Former General Manager of Strategy, Server and Tools Division at Microsoft
David Wortendyke
(CPO)Former Partner Architect at Windows Azure for over 20 years
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