User Researcher, Maven Clinic
Consumer, Part Time Contract
$90 - $120 per hour
More information about location
Virtual clinic for women's and family health
Be an early applicant
Virtual clinic for women's and family health
1001+ employees
Be an early applicant
$90 - $120 per hour
More information about location
1001+ employees
Company mission
To make healthcare work for all of us.
Role
Who you are
- We are looking for a part-time user researcher to own research end to end for our consumer team
- 5+ years of user research experience, including consumer products
- True mixed-methods range: you've designed and fielded surveys with sound methodology and you're a skilled interviewer and moderator; you’re familiar with AI-augmented methods and tools
- A track record of running research end to end with minimal oversight, ideally as a contractor, consultant, or solo researcher
- Strong synthesis and communication: you turn messy data into clear, decision-ready insights
- Comfort in a fast-moving environment where research has to keep pace with weekly ship cycles
- Experience in healthcare, tele-health, or another trust-sensitive consumer space is a plus
- Experience researching subscription products or conversion funnels is a plus
- Experience standing up research practices or tooling at an early-stage team is a plus
What the job involves
- Maven is building a new direct-to-consumer business, and we're making decisions every week that should be informed by real user insight: how women think about GLP-1 care, what makes a virtual clinic feel trustworthy, where our funnel loses people and why
- This is a hands-on contract role for someone who can operate independently: you'll scope studies with product and design, recruit participants, run the research - either in-house or using a third party platform, and bring back insights the team actually uses
- You'll also help us level up, shaping our tooling and research process as the team grows
- This is a part-time contract engagement of approximately 10-20 hours per week, for an initial 6-month term with intent to extend or expand for the right person
- Partner with product and design to identify the questions worth answering and scope research that answers them
- Own the full study lifecycle: research plans, participant recruiting, moderation, analysis, and synthesis
- Run both qualitative and quantitative work, from user interviews and usability sessions to surveys, choosing the right method for each question
- Share insights in ways that travel: crisp readouts to the working team and digestible takeaways for the broader org
- Help define our research tooling and process, recommending what we should adopt, drop, or change
- Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work
Our take
Maven is a virtual care provider that is particularly focused on delivering better outcomes for women. Its digital health model is intended to make healthcare services more accessible, supporting those that have been marginalized by the traditional healthcare system.
The company's online pregnancy, fertility and pregnancy clinic gives its users access to holistic care. As part of the burgeoning digital health market, Maven is not without competitors, but where it stands out is in focussing on underserved groups.
Maven has received significant funding and continues to expand its services, for example into the treatment of postnatal depression and the earlier identification of pregnancy risks. As the company grows, it will continue to focus on enhancing its cultural flexibility as it expands support networks across all stages of family and reproductive life.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Oct 2024
$125m
SERIES F
Nov 2022
$90m
SERIES E
Total funding: $427.8m
Company benefits
- Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics
- Whole-self care through wellness partnerships
- Weekly breakfast, lunch, and get-togethers
- 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
- Annual professional development stipend and access to a personal career coach through Maven
- 401K matching for US-based employees (immediately vesting)
Company HQ
Hudson Square, New York, NY
Leadership
Kate Ryder
(CEO)Prior to founding Maven in 2014, Kate worked in venture capital and as a journalist, writing for the Economist from Southeast Asia, New York and London and for the New Yorker.
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