Senior Customer Success Manager, UVeye
West
$95-110k
+ Eligible For Bonus
3+ days a week in office
Automated, AI-based inspection systems for vehicles
Be an early applicant
Automated, AI-based inspection systems for vehicles
201-500 employees
Be an early applicant
$95-110k
+ Eligible For Bonus
3+ days a week in office
201-500 employees
Company mission
To raise the standard of vehicle inspections, to help create better mobility and safer roads.
Role
Who you are
- 5+ years of experience in a Customer Success, Account Management, or Strategic Consulting role, preferably in a SaaS environment
- Proven track record of driving customer retention, renewals, and upsell expansion
- Experience managing high-value, complex accounts with multiple stakeholders
- Strong consultative and strategic thinking skills, with the ability to translate customer needs into impactful solutions
- Commercial acumen with a data-driven approach to customer success
- Ability to lead by example and support the development of junior CSMs
- Superior organization, prioritization, and attention to detail
- Technical proficiency, including familiarity with CRM platforms, dashboards, and analytics tools
- Travel – Willingness to travel domestically up to 50% of the time
- Automotive industry experience is a plus but not required
What the job involves
- We are seeking a Senior Customer Success Manager (Sr. CSM covering the West, CO-CA ) to play a pivotal role in driving long-term customer success, retention, and expansion across our client base.
- As a Sr. CSM, you will not only manage strategic client relationships but also mentor and guide junior team members, contribute to process improvements, and play a key role in shaping the overall Customer Success strategy at UVeye.
- Your ability to deliver measurable ROI, consult on best practices, and drive adoption will be critical to your success in this role
- Strategic Customer Management – Serve as a trusted advisor, fostering deep, value-driven relationships with clients to maximize engagement and long-term retention
- Training & Enablement – Educate customers on how to effectively integrate UVeye into their workflows, ensuring seamless adoption and utilization
- ROI & Value Delivery – Consistently demonstrate measurable ROI by consulting customers on business improvements, leveraging UVeye solutions
- Thought Leadership – Provide insights on best practices, industry trends, and data-driven recommendations to help customers optimize performance
- Proactive Problem Solving – Identify business challenges and opportunities to maximize the impact of UVeye’s solutions for each client
- Expansion & Upsell Strategy – Drive organic growth by identifying opportunities for customers to adopt additional UVeye products and services
- Data-Driven Insights – Analyze account performance, usage metrics, and engagement trends to guide customers in achieving their objectives
- Mentorship & Leadership – Support junior CSMs by providing guidance, best practices, and assisting in complex customer scenarios
- Process Improvement – Contribute to refining Customer Success processes, play a role in internal initiatives, and provide feedback for continuous improvement
- Cross-Functional Collaboration – Work closely with Sales, Product, and Support teams to ensure a seamless customer experience and advocate for customer needs
Our take
UVeye has developed contact-free vehicle inspection systems that leverage AI, ML, and computer vision to swiftly detect faults and abnormalities in vehicles. It’s a broadening out of UVeye’s original remit, which was inspection devices for military and police organizations - although sensitive security facilities like embassies and power plants still make up a critical part of UVeye’s business.
This pivot provided a real shot in the arm for UVeye, especially for its US expansion where it struck gold in the automotive sector. Healthy funding has now come from major players like Toyota Tsusho, Hyundai Motors and Volvo, and the latter has committed to a long-term contract to install the tech in all its North American dealerships.
UVeye is astutely doubling down on its penetration into the $100B+ US automotive industry through flirting with expansions into the insurance sector - it’s partnered, for example, with W.R. Berkley. Insurance tech in this region is throwing itself into data-led digital transformation, and a system that allows UVeye to explore this kind of partnership alongside lucrative manufacturing and defense contracts makes for a very promising position indeed.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2025
$41m
LATE VC
May 2023
$100m
SERIES D
Total funding: $251.9m
Company benefits
- Private gym (including yoga and meditation class)
- Spacious work space
- Huge rooftop
- Free UVeye scan for your car
- Dog friendly
Company HQ
Teaneck, NJ
Leadership
Amir Hever
(CEO & Co-Founder)Previously a Software Engineer and Team Leader for the Israel Defense Forces, who continued to work on software with Correlsense and Movizzy. Subsequently served as VP of R&D at Visualead (ultimately acquired by Alibaba).
Ohad Hever
(COO & Co-Founder)Worked as a Clinical Electrophysiology Technician at Gamida, before serving as VP of Product at Elgoteam - where he had once spent time as a Project Manager.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 8 more jobs at UVeye