Operations Specialist, Brenger
A salary of €2.592- €3.115 per month (including 8% holiday allowance) depending on experience
Transport logistics platform for bulky goods
Job no longer available
Transport logistics platform for bulky goods
21-100 employees
Job no longer available
A salary of €2.592- €3.115 per month (including 8% holiday allowance) depending on experience
21-100 employees
Company mission
To fill every courier van on the road.
Role
Who you are
- At least 2 years of relevant work experience
- Good proficiency in Dutch and English
- Problem-solving skills
- A customer-oriented mindset
- A flexible attitude and the ability to adapt to changing situations
What the job involves
- As a Courier Specialist in our Customer Solutions team, you’ll be the voice of our couriers. You’ll ensure they are treated fairly and professionally while listening and responding to their feedback. You’ll oversee courier onboarding, closely monitor their performance, and proactively address problems or implement improvements where necessary
- Oversee the onboarding, training, and support of team members while supervising their tasks to ensure smooth daily operations
- Execute weekly operations:
- Respond to all incoming tickets
- Follow up on courier quality indicators (e.g., complaints and damages)
- Handle financial tasks related to courier payments
- Address courier feedback
- Collaborate with the team to develop and document work processes for couriers
- Represent the courier perspective in developing the customer and employee journey, actively suggesting improvements
- Take the lead in resolving escalations effectively
- Provide operational backup during peak periods
- First 100 days: Gain a solid understanding of the daily and weekly operations of the Customer Solutions team. You will independently carry out responsibilities and begin training, guiding, and onboarding new employees. You will also identify initial insights for improving courier team processes
- After one year: Take ownership of daily and weekly courier operations and become the go-to person for all related inquiries. You’ll identify and implement several successful improvements, establish yourself as a confident trainer for the (part-time) Customer Solutions team, and ensure they are well-prepared and effective in their roles
Application process
- Introductory call: A short chat with Julie (People & Culture) to get to know each other
- First interview: A conversation with Julie and our Customer Solutions Manager, Amadeu
- Second interview + case: Present a case during an interview with Amadeu and one of our founders (Derk or Wisse). If we’re both excited about the match, you’ll receive an offer to join our team!
Our take
Brenger provides a platform that connects couriers on the road (with excess space in their vehicles that are already on route) with orders for private individuals. Its solution solves two problems; individuals buying large items from online marketplaces can easily get professional transport, and couriers can fill up their trucks more efficiently.
This approach enables couriers to make more money, while also helping to reduce CO2 emissions. A milestone for the company was its partnership with Marktplaats.nl, the largest online marketplace for second-hand items in the Netherlands, which significantly broadened its reach.
Brenger is active in the Netherlands, Belgium and West Germany, with a network of over a thousand partner carriers. Growing steadily, it is well poised to achieve its aim of reducing 20,000 tonnes of CO2 emissions, as it shoots for becoming the European sustainable standard for bulky goods delivery.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Oct 2022
$3m
EARLY VC
Dec 2020
$3m
EARLY VC
Total funding: $12.3m
Company benefits
- 25 days off per year. And as a bonus: you’re free on your birthday.
- Daily vegetarian lunch, snacks and fruit. Once a week we enjoy a home cooked lunch by colleagues.
- 6 weeks of full paid partner leave.
- Pension plan covered by Brenger. Nice to know: our pension is only invested sustainably.
- We work hybrid and encourage you to do sports whenever you feel like.
Company HQ
Museumkwartier, Amsterdam, Netherlands
Leadership
Derk van der Have
(Co-Founder & CEO)Experience as Manager and Courier at Bavaria Bierkoerier for 2 years, and Intern of Global Commerce Innovation at Heineken.
Wisse Koedam
(Co-Founder & CFO)Previously a Talent Scout at Unilever and co-founder of Alemania Imports.
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