Senior Manager of Client Growth & Success, Twin Health
$130-145k
OTE
$95-105k
BASE
+ bonus + equity
Individualized healthcare guidance for chronic metabolic diseases
Be an early applicant
Individualized healthcare guidance for chronic metabolic diseases
501-1000 employees
Be an early applicant
$130-145k
OTE
$95-105k
BASE
+ bonus + equity
501-1000 employees
Company mission
To transform lives by empowering people to reverse and prevent chronic metabolic diseases, improve energy and physical health, and extend lifespan.
Role
Who you are
- The ideal candidate is a strategic thinker who is also a hands-on operator — highly organized, resourceful, client-focused, and comfortable navigating multiple stakeholders in a fast-paced environment. You're motivated by measurable results and skilled at bringing internal and external teams together around shared goals
- 6+ years of experience in client success, account management, benefits consulting, or another customer-facing role, ideally within healthcare, digital health, employee benefits, or a services-driven organization
- Experience managing employer clients or employer relationships delivered through a health plan, benefits consultant, or other channel partnership strongly preferred
- Strong understanding of employer benefits and/or health plan environments, including how healthcare solutions are implemented, communicated, and evaluated by employer clients
- Proven ability to navigate complex, multi-stakeholder environments, build trusted relationships, and drive client engagement, retention, and growth
- Exceptional communication, presentation, and storytelling skills, with the ability to establish credibility with client stakeholders and translate complex information into clear, compelling messages
- Strong analytical and problem-solving abilities, with the ability to translate data into actionable client recommendations
- Highly organized, resourceful, and comfortable operating independently in a fast-paced environment, with strong attention to detail, prioritization, ownership, and follow-through
- Collaborative and effective at influencing cross-functional teams without direct authority
- Willingness and ability to travel as needed (estimated up to 25%)
- Experience with CRM systems such as Salesforce and familiarity with client reporting or business review tools preferred
- This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
What the job involves
- We are seeking a Senior Manager, Client Growth & Success to own the ongoing success of a portfolio of employer clients accessing Twin Health through our strategic health plan partnerships. You'll report to the AVP of Client Success - Health Plans and serve as the primary strategic advisor to your clients — driving engagement, satisfaction, program performance, retention, and growth across your book
- You'll manage a portfolio of approximately 5-10 strategic employer clients representing, with significant opportunity for expansion as the health plan channel grows
- You will work closely with internal teams and health plan partners to coordinate implementation, marketing, reporting, program optimization, and issue resolution, while identifying opportunities to expand Twin's impact within existing employer populations through adoption, additional programs, and renewals
- Deliver Exceptional Client Value
- Build and maintain trusted, strategic relationships with employer clients and key stakeholders, including benefits leaders, consultants, and health plan partners
- Develop deep expertise in Twin Health’s programs, clinical operations, implementation processes, member marketing strategies, and health plan delivery model to effectively advise clients
- Navigate complex employer and health plan stakeholder environments to drive client success within the structure of a strategic health plan partnership
- Use program, engagement, and outcomes data to provide consultative recommendations that improve performance, member engagement, and overall client satisfaction
- Prepare and deliver compelling client reporting, performance discussions, and business reviews tailored to each client’s strategic objectives
- Proactively monitor client health, identifying and mitigating risks to satisfaction, engagement, performance, and retention
- Drive Adoption & Engagement
- Develop and execute strategies to maximize program awareness, adoption, and member engagement across your employer portfolio
- Partner closely with Member Marketing to develop and execute promotional strategies aligned with employer populations and health plan requirements
- Support client events, webinars, open enrollment activities, benefit fairs, and other initiatives when appropriate to drive awareness and engagement
- Identify successful client strategies and help scale best practices across the broader portfolio
- Grow Revenue & Renewals
- Own and manage the client renewal lifecycle for your portfolio, ensuring strong positioning, proactive planning, and successful renewals
- Develop a clear understanding of each client’s benefit strategy, priorities, and decision-making process to identify opportunities for growth
- Identify opportunities to expand Twin’s impact through additional eligible populations, programs, and solutions
- Surface renewal and expansion risks early and partner cross-functionally to develop mitigation strategies
- Deliver against portfolio retention and expansion targets, with accountability for renewal rate and upsell performance in your book of business
- Lead Cross-Functional Collaboration
- Lead client escalations and drive resolution by coordinating with Implementation, Clinical, Product, Engineering, Marketing, Operations, and other internal teams
- Partner closely with the team managing the strategic health plan relationship to ensure employer-level activities align with broader partnership objectives and commitments
- Represent employer feedback internally, identifying trends and opportunities to improve the overall health plan channel and client experience
- Operate with ownership, urgency, and strong follow-through, taking initiative to solve problems and deliver on client commitments
- Other duties as assigned
Our take
Metabolic Syndrome affects over a billion people worldwide, and can massively increase the risks of heart disease and stroke. Although the root cause is known to be differences in metabolic performance, each case is so complex and unique as to stifle investigation into preventions and treatments.
Twin Health aims to combat this problem with its Whole Body Digital Twin. Leveraging AI and wearable sensors, the system creates a dynamic digital representation of the individual’s metabolism. Both patients and doctors can then use this to inform decisions about nutrition, sleep and activity that could help reverse or prevent a variety of chronic metabolic diseases.
Importantly, Twin Health's work is supported by high-quality research that has been peer-reviewed and published in leading journals. This science-first approach supports impressive results, such as over 70% of users with Type 2 diabetes reporting a remission of symptoms at 12 months into the program. 2025 funding is being used to ramp up expansion plans across Fortune 500 clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2025
$53m
SERIES E
Dec 2023
$50m
LATE VC
Total funding: $286.5m
Company benefits
- High-quality medical, dental, and vision coverage
- HSA/FSA plans, life insurance, and disability
- 401(k) for retirement
- Support from licensed financial wellness advocates
- Unlimited PTO
- Paid parental leave for birth/adoption (16 weeks of 100% paid leave for the primary caregiver and 8 weeks for the secondary)
- Access to benefits supporting overall well-being (eg. pet insurance, gym discounts)
- Stipend program (100% personalized and inclusive)
Company HQ
Suburban Park–Lorelei Manor–Flood Park Triangle, Menlo Park, CA
Leadership
Jahangir Mohammed
(Co-Founder & CEO)Founder and former CEO of Cisco Jasper and Kineto Wireless.
Terry Poon
(Co-Founder & CTO)Former VP of Engineering at Jasper.
Maluk Mohamed
(Co-Founder & VP of Research)Chairman and Director of the MASTeR Group of Institutions.
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