Enterprise Account Manager, Canary Technologies
Providing hospitality technology
Posted today
Providing hospitality technology
101-200 employees
Posted today
101-200 employees
Company mission
To help hoteliers thrive through innovative software solutions.
Role
Who you are
- BA/BS degree required
- 2+ years of experience in Enterprise Account Management or Customer Success, preferably in hospitality technology or SaaS
- Proven ability to lead, manage, and deliver large-scale projects while ensuring business outcomes for enterprise customers
- Excellent client-facing and internal communication skills, with the ability to navigate complex organizations and engage senior-level stakeholders
- Strong business acumen with the ability to identify revenue expansion opportunities and align solutions to customer needs
- Problem-solving mindset and willingness to take a hands-on approach to ensure customer success
- Experience in strategic account planning and managing multi-threaded relationships within enterprise organizations
- Project Management Professional (PMP) certification is a plus, but not required
What the job involves
- Canary Technologies is seeking an Enterprise Account Manager to support and grow relationships with enterprise customers. In this role, you will be responsible for managing customer accounts, driving engagement, and ensuring retention by helping customers maximize the value of Canary’s solutions
- You will work closely with senior account managers and customer success teams to support account expansion, address customer needs, and maintain strong relationships with key stakeholders
- This role is a great fit for someone looking to deepen their experience in enterprise account management, develop strategic customer relationship skills, and contribute to Canary’s long-term success
- Manage a portfolio of enterprise accounts, ensuring customer satisfaction and long-term retention
- Support expansion initiatives by identifying customer needs and surfacing upsell and cross-sell opportunities
- Assist in deployment and onboarding efforts, working closely with Customer Success to drive adoption and ensure a smooth experience
- Engage with key contacts within enterprise customers to foster relationships and understand their business objectives
- Proactively monitor account health, identifying risks and working internally to resolve customer concerns
- Work cross-functionally with Customer Success, Sales, and Product teams to advocate for customer needs and improve overall experience
- Provide data-driven insights by tracking key customer success metrics and identifying areas for improvement
- Serve as a trusted advisor, providing thought leadership and strategic recommendations to enterprise customers, positioning Canary as an indispensable partner in their digital transformation journey
- Stay ahead of industry trends and competitive movements within the hospitality sector to help shape Canary’s enterprise strategy and maintain a cutting-edge approach to customer success
Our take
Embracing the modern era, Canary Technologies is dedicated to revolutionizing the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorization solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.
Co-founders Harman and SJ, childhood friends turned business partners, bring a unique blend of expertise to the table, drawing from their extensive background in both hospitality and technology sectors. With the industry already on an upward trajectory, the post-pandemic landscape has further fueled the demand for their solutions, particularly their contactless check-in and checkout offerings.
Despite competition in the sector, Canary has secured significant funding led by F-Prime Capital, enabling rapid expansion and talent acquisition to meet the burgeoning demand for its innovative solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
59% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2024
$50m
SERIES C
Oct 2022
$30m
SERIES B
Total funding: $95.2m
Company benefits
- Our health insurance has you covered on day 1
- Flexible working hours
- Training and career development
- Regular team building events
- A travel stipend for when you stay at Canary hotels
- Internal promotions from within the team
- Kitchen stocked with fruit, snacks, coffee, and more
- We're a diverse and global team
Company values
- We are open, honest & direct: We share what we believe, and we trust each other to do the same
- We do it today, not tomorrow: We pride ourselves on being first movers in our work and in the industry
- We are resourceful: We create more opportunities from what we have and celebrate innovative solutions over flashy ones
- We are true to ourselves: We bring our full selves to work and support each other’s strengths and experiences
- We care: We show up every day committed to achieving Canary's mission
- We make it happen: We relentlessly drive towards results and continually go the extra mile
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Harman Singh Narula
(Co-Founder & CEO)Previously founded a custom printed apparel company, The Shirt Guys, LLC. Worked in strategy for Citigroup and Starwood Hotels & Resorts Worldwide, Inc, and as a Management Consultant for Bain & Company.
Satjot "SJ" Sawhney
(Co-Founder)Previously co-founded Mobibolt, Inc and Tapfame before serving as Head of Product at the hospitality technology startup, Stayful.
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