Global Consumer FRIT Insights Manager, eBay
12-Month Fixed-Term Contract
3 days a week in office
Leading online marketplace
Be an early applicant
Leading online marketplace
1001+ employees
Be an early applicant
3 days a week in office
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- Approximately 8-10 years of related work experience in research and insights with a particular focus on consumer and/or retail
- Have led insights projects in France and understand French consumers
- Has strong research and insights technical skills: Demonstrable experience designing, planning and leading primary and secondary, qualitative and quantitative research using sophisticated methodologies (e.g. Semiotics, Conjoint….) and the latest research techniques (e.g. agile, AI, etc.)
- A confirmed ability to distill actionable insights from sophisticated data and explain findings in a compelling manner. Has the ability to guide the strategic direction of the market with actionable insights and deeply rooted consumer centricity
- Able to work on complex business issues and on projects that are related to central business needs (e.g., insights to influence a central initiative). Possesses strong business insight. Understanding company strategy and priorities and running insights work with this in mind.
- Can lead multiple projects of longer-term duration and supports multiple internal business partners, with effective prioritization of efforts and resources.
- Can respectfully challenge or defend decisions and implementation. Proactively raises issues that the business needs to act upon and brings relevant insights to guide decision-making
What the job involves
- EBay’s French and Italian business (FRIT) is looking for an experienced consumer insights professional with a strong consultation background that will lead consumer insights that drive action and directly impact eBay’s DE market growth
- This position will conduct ad-hoc research, as well as distil insights from existing research across the markets
- This individual is a key hire within eBay’s growing Global Consumer Insights team
- This position reports to the Global Consumer Insights Senior Manager, Global Markets
- This role guides development of the French/Italian (FRIT) learning and research plan, becoming an encouraging leader to the FRIT business, ensuring consumer-centric plans. Brings a point of view, provides transparency and puts the customer voice in context, connecting the dots and inspiring action
- Drives action and impact from the insights generated with senior management serves as thought partner and consultant to the FRIT LT team. Translates insights into action and solutions to business problems and critical issues.
- Authors executive level reports and make informed recommendations to key senior business partners that lead to action
- Builds positive relationships with a diverse set of cross-functional business partners to understand their challenges and priorities, define research roadmap, and drive actions through insight delivery. Gathers diverse ideas across an org and aligns on a mutually agreed upon direction.
- Monthly reporting on consumer metrics
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Company HQ
Greylands, San Jose, CA
Leadership
Jamie Iannone
(CEO, not founder)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
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