Collections Specialist, Fundbox
+ RSUs
More information about location
The pioneer of embedded working capital solutions for SMBs
Job no longer available
The pioneer of embedded working capital solutions for SMBs
101-200 employees
Job no longer available
+ RSUs
More information about location
101-200 employees
Company mission
To unlock the potential of small businesses by giving them financial agility and peace of mind.
Role
Who you are
- At least 1 year of experience in consumer and/or business collections
- Knowledge of compliance and risk management for commercial or consumer lending environments
- Strong results-driven track record collections or load servicing
- Experience in result documentation/follow-through
- Strong empathic communication style and a desire to maintain customers while working with customers to become current
- Previous experience with FinTech is a plus
- Track record of strong working relationships with management and peers
- Plus: Experience working with 3rd Party Collection teams
- You'll need a genuine desire to help individuals and small business owners
What the job involves
- In this position on our Collections team, you will have an opportunity to help us continue our rapid growth, and create a better way forward for our customers
- You will be responsible for customer resolutions, payment plans, and process & document management
- Approach customers with repayment solutions on delinquent payments
- Maintain metrics to measure and track individual performance as well as team performance
- Measure performance against standards and drive continuous improvement
- Support existing processes, and participate in the design and implementation of new processes, policies, and procedures to enable greater efficiency in performing the group's functions
- Build a working knowledge of customer delinquency cycle, bankruptcy, and litigation activity
- Build relationships with other departments in Fundbox to under new initiatives
Our take
Having a reliable cash flow is essential for any business. Compared to transfers between individuals, B2B payments have been relatively slow to digitize, with payments delayed for around two months on average for small and medium sized businesses.
Fundbox has created a platform that speeds up how money is exchanged between businesses. Currently, there is over $3T in the U.S. stuck in accounts receivable, meaning cash that is owed between small business buyers and sellers.
As it moves forward, payments are its focus. The payments industry has seen revenue steadily growing, reaching almost $2T globally in 2018. New entrants are tapping into more areas of the space, although Fundbox is competing with companies like Stripe and Kabbage, it believes there is a big enough opportunity in the business-to-business market for several companies to thrive.
The company's long term goal is to be the Visa of B2B payment and credit, offering short-term small-business loans and B2B sellers can get paid at the time of sale via Fundbox Pay. At present, over 500,000 SMBs use FundBox, and it partnered with SMB financial health platform Nav in 2024, using the latter's financial health analysis to create more certainty for SMBs in loan underwriting.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Employee endorsements
Challenging work
"Fundbox trusts all employees, even new teammates, with scope and high impact projects that make working here both challenging and rewarding. By..."
Funding (last 2 of 6 rounds)
Nov 2021
$100m
SERIES D
May 2020
$20m
SERIES C
Total funding: $403.5m
Company benefits
- $500 Personal and professional development budget
- Generous PTO policy to include vacation, sick time and more
- $200 Monthly lunch budget
- Total wellness benefits, including individual annual budget, mental and physical health resources and more
- $350 Stipend to improve your home office setup
- Premium coverage for health plans offered from day one (some options covered at 100% for Employees)
- 401k, Life insurance and disability benefits
- HSA employer contributions
Company values
- Culture: We work hard to cultivate a respectful, diverse, and inclusive environment. We make empowering each other an everyday priority
- Collaboration: We value a team-think approach, knowing we do our best work when we pool our strengths and solve problems together
- Inclusivity: We want you to be, well, you. We believe in fostering an environment of acceptance, where everyone can bring their authentic selves to work
Company HQ
Plano, TX
Articles
Leadership
Prashant F.
(CEO)Initially joined Fundbox as COO in 2016, before becoming CEO in 2020. They are also a Lecturer at Stanford Graduate School of Business, Johnson Graduated School of Management at Cornell University, and the University of California, Berkeley, Haas School of Business.
People progressing
From 8 roles over 8 years, he’s built a foundation of excellence and leadership that’s propelled him to where he is today!
Salary benchmarks
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