Solutions Engineer, EliseAI
Product Expert
$120-150k
+ Equity
More information about location
4-5 days a week in office
Agentic AI for housing & healthcare
Job no longer available
Agentic AI for housing & healthcare
501-1000 employees
Job no longer available
$120-150k
+ Equity
More information about location
4-5 days a week in office
501-1000 employees
Company mission
To improve business efficiency without sacrificing human connection, and to make quality housing more accessible.
Role
Who you are
- 3+ years of experience in a Solutions Engineer role at a SaaS company
- Strong understanding of product development and launch processes
- Excellent problem-solving skills and the ability to troubleshoot technical issues
- Experience working with cross-functional teams, including engineering, operations, and product management
- Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
- Familiarity with customer relationship management (CRM) tools and support ticketing systems
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Experience with QA processes and developing self-serve tools is a plus
- Ability to work independently and as part of a team, with a proactive approach to problem-solving and support
What the job involves
- As a Solutions Engineer at EliseAI, you will be integral to our product launch and support processes
- You will work closely with clients, support engineers, and customer success managers to ensure smooth product implementations and troubleshooting
- Your role involves developing launch tools, understanding product functionalities in-depth, and providing training and escalation support
- Conduct thorough discovery sessions with new clients to understand their product area and requirements
- Act as the representative for Support Engineers within your product area, ensuring alignment and collaboration
- Develop and maintain roadmaps for self-serve launch tools and internal launch settings, including quality assurance processes
- Guide Customer Success Managers through product implementations and act as a partner for training and escalation issues
- Provide troubleshooting support for clients post-launch, addressing and resolving any issues within your product area
- Gain an in-depth understanding of how the product works to meet client needs effectively, ensuring comprehensive knowledge transfer and support
Our take
Technology that enables contactless human interaction has thrived in recent years, greatly impacting industries such as real estate and healthcare. EliseAI, previously known as MeetElise, supplies AI agents for real estate and healthcare, enabling these industries to better serve and communicate with the public.
The company began by targeting the real estate industry with an AI-powered leasing agent software. Its machine learning capabilities fill communication gaps between agents and clients, in addition to providing mixed reality solutions for digital property viewings. The success of this venture saw 60% of the top 50 real estate businesses in the US use EliseAI, whilst 30 million residents and prospective customers have had conversations with the AI.
In 2025, ElisAI raised $250 million in funding that supported its expansion into the healthcare sector, with funds being invested in product innovation and the growth of its team across its offices. The valuation that accompanied this funding was double the last, showcasing the company's impressive trajectory so far.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2025
$250m
SERIES E
Aug 2024
$75m
SERIES D
Total funding: $391.9m
Company benefits
- Equity
- Medical, Dental and Vision premiums covered at 100%
- FSA & HSA plans
- Commuter benefits
- 401k
- Long & short-term disability, and life insurance
- Unlimited PTO
- Up to 12 weeks fully paid parental leave
- Flexible hours
- Paid lunch
- Development opportunities
- Fitness stipend
- Social events
Company HQ
Midtown South, New York, NY
Leadership
Minna Song
(CEO & Co-Founder)Majored in Computer Science at MIT, and studied at the University of Cambridge. Interned at Microsoft and then co-founded Influencers Required in 2014.
Stoyan Stoyanov
(CTO & Co-Founder)Studied Computer Science at the University of Cambridge, graduating in 2014. Co-founded Influencers Required with Minna.
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