Solutions Engineer, EliseAI

• 3+ years of experience in a Solutions Engineer role at a SaaS company
• Strong understanding of product development and launch processes
• Excellent problem-solving skills and the ability to troubleshoot technical issues
• Experience working with cross-functional teams, including engineering, operations, and product management
• Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
• Familiarity with customer relationship management (CRM) tools and support ticketing systems
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Experience with QA processes and developing self-serve tools is a plus
• Ability to work independently and as part of a team, with a proactive approach to problem-solving and support

• As a Solutions Engineer at EliseAI, you will be integral to our product launch and support processes
• You will work closely with clients, support engineers, and customer success managers to ensure smooth product implementations and troubleshooting
• Your role involves developing launch tools, understanding product functionalities in-depth, and providing training and escalation support
• Conduct thorough discovery sessions with new clients to understand their product area and requirements
• Act as the representative for Support Engineers within your product area, ensuring alignment and collaboration
• Develop and maintain roadmaps for self-serve launch tools and internal launch settings, including quality assurance processes
• Guide Customer Success Managers through product implementations and act as a partner for training and escalation issues
• Provide troubleshooting support for clients post-launch, addressing and resolving any issues within your product area
• Gain an in-depth understanding of how the product works to meet client needs effectively, ensuring comprehensive knowledge transfer and support

• Equity
• Medical, Dental and Vision premiums covered at 100%
• FSA & HSA plans
• Commuter benefits
• 401k
• Long & short-term disability, and life insurance
• Unlimited PTO
• Up to 12 weeks fully paid parental leave
• Flexible hours
• Paid lunch
• Development opportunities
• Fitness stipend
• Social events

Total funding: $141.9m

Contactless human interaction through technology has thrived in recent years, and this has impacted the real estate industry greatly. A significant reexamination is needed in regard to how estate agents serve and communicate when in-person interactions are less feasible. EliseAI, previously MeetElise, provides AI-powered leasing agent software that aims to solve this problem.