Customer Success Representative, Jitterbit
API transformation company
Job no longer available
API transformation company
201-500 employees
Job no longer available
201-500 employees
Company mission
To help businesses make faster, more effective decisions by enabling them to unify and exploit data from all sources.
Role
Who you are
- We are seeking a motivated and detail-oriented Customer Success Representative to join our dynamic team
- The ideal candidate will have a passion for customer satisfaction, excellent communication skills, and prior experience with Salesforce
- 3+ years of experience in customer success, customer service, or sales roles
- Experience with quote preparation and familiarity with pricing models
- Strong organizational and time management skills with attention to detail
- Ability to analyze customer needs and offer tailored solutions
- A proactive attitude with a commitment to exceeding customer expectations
- In-depth experience with tools and processes related to quoting and pricing
- Excellent verbal and written communication skills
- Proficiency in Salesforce
What the job involves
- This role focuses on delivering an exceptional customer experience by providing timely and accurate quotes, ensuring seamless communication, and leveraging Salesforce for customer relationship management
- Quote Management: Prepare and deliver accurate and timely quotes to customers while ensuring they align with company policies and pricing structures
- Customer Relationship Management: Build and maintain strong relationships internally and externally. Partner with customers, understanding their needs, and proactively offering solutions to enhance their experience
- Salesforce Expertise: Utilize Salesforce to track customer interactions, manage accounts, and monitor the progress of quotes and deals. Maintain accurate and up-to-date records in the CRM
- Collaborative Communication: Work closely with sales, support, finance and operations teams to address customer inquiries, resolve issues, and provide a seamless experience
- Proactive Engagement: Identify opportunities to upsell or cross-sell based on customer needs and provide recommendations that align with their goals
- Customer Feedback: Gather and relay customer feedback to the relevant teams to improve products, services, and processes
- Problem-Solving: Address and resolve customer concerns promptly, ensuring satisfaction and retention
Our take
For many businesses, making the most of data can be difficult. Jitterbit solves this problem with its API transformation platform.
Jitterbit's technology allows businesses to connect SaaS, on-premises and cloud applications quickly and effectively. This, in turn, allows businesses to innovate faster and use data more easily. In 2022, the company expanded its technology and operations by acquiring PrimeApps. This is testament to the company's ambitious growth strategy.
Jitterbit's main challenge will be competing with other API transformation services. However, with the acquisition of PrimeApps, Jitterbit offers an unrivalled end-to-end solution. This will give the company a key advantage over competitors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
13% employee growth in 12 months
Company
Funding (2 rounds)
Nov 2017
$25m
SERIES C
Jan 2016
$20m
SERIES B
Total funding: $45m
Company benefits
- 100% remote work
- Medical, dental and vision insurance
- Life and disability insurance
- Flexible spending accounts
- Health savings accounts
- 401(k) plan
- Wellness programs
- Flexible work schedules
- Vacation, sick time and 14 paid holidays each year
Company values
- Innovation
- Accountability
- Empowerment
- Passion
- Empathy
- Integrity
- Efficiency
- Relationships
Company HQ
Alameda, CA
Articles
Leadership
George Gallegos
(CEO, not founder)Previously worked as Sales RVP at Oracle and was VP of Sales at Cast Iron Systems and C3.
Salary benchmarks
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