Account Manager, Gorgias
Voice
$160-178k
OTE
$96-107k
BASE
+ $25K – $47K Equity
eCommerce customer support helpdesk
Be an early applicant
eCommerce customer support helpdesk
201-500 employees
Be an early applicant
$160-178k
OTE
$96-107k
BASE
+ $25K – $47K Equity
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- 1-3 years of sales closing experience with a proven track record of success in acquiring SMB or Mid-Market clients. Cloud calling (or cloud telephony) experience is a plus
- If you don’t have cloud calling experience - an eagerness to become a product expert, understand how customers are using Voice and the competitive landscape
- Tech Savvy, you will act as a solutions consultant and communicate technical components in a simple and effective way to improve the CX experience
- Demonstrated success in a fast paced and high volume sales environment
- Self-starter with the ability to move fast and get things done
- Selling is something you love doing, you want to be coached and further develop your sales skills
- Excellent communication skills in English, with the ability to articulate product value and impact
- If you're excited to help shape scaling an innovative voice solution and working closely with e-commerce brands, we’d love to hear from you!
What the job involves
- The Account Management team is part of the Sales Team at Gorgias
- We educate merchants on optimizing their customer experience for efficiency and personalization at scale
- The focus of our team is driving growth in Annual Recurring Revenue (ARR) through renewals, cross-selling and upselling to our existing customer base
- Gorgias Voice enables e-commerce support teams to provide personalized, high-quality customer support through a phone solution seamlessly integrated with the Gorgias platform
- We are seeking a driven Account Manager or Account Executive to lead and expand our efforts in scaling the Gorgias Voice product
- As the first Account Manager dedicated to Voice, you’ll play a pivotal role in driving adoption, revenue growth, and customer success for this product throughout 2025 and beyond
- As part of our Account Management team, your role will be cross-selling Voice to our existing customer base or new customers evaluating the Gorgias Helpdesk
- You will be in a sales role, hold a quota, and be responsible for optimizing your own process to hit that quota
- You will have inbound leads routed by SDRs, Customer Success and will sometimes be required to outbound existing customers
- You will demo existing customers on our Voice product and own the closing process
- You will work collaboratively with the broader Account Management and Customer Success Team to identify opportunities to pitch Gorgias Voice as part of renewals of QBRs
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company values
- Maximise your impact
- Customer first
- Be 100% honest
- Strive for excellence
- Take EXTREME ownership
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
Salary benchmarks
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