Head of Product Design, Moonpig
12 Month Fixed Term Contract
Offers bonuses
Online company for personalised cards, gifts and flowers
Open for applications
Online company for personalised cards, gifts and flowers
501-1000 employees
Open for applications
Offers bonuses
501-1000 employees
Company mission
To help people connect and create moments that matter.
Role
Who you are
- Proven experience leading Product Designers in a fast-paced, tech-led environment
- Experience as a Head of Product Design, owning design strategy for a complex product area
- Comfortable balancing strategic leadership with hands-on craft, staying close to execution
- Strong people leader with experience coaching senior ICs
- Able to co-create and unlock long-term design vision across multiple teams and disciplines
- Deeply user-centred, with a passion for embedding customer insight into design decisions
- An excellent communicator who can clearly articulate design rationale and influence senior stakeholders
- Solid understanding of how products are built across web and native apps
- AI-literate, with experience using AI tools for ideation, production or optimisation
- Confident working with design systems, Figma and modern design tooling
- Experience in loyalty, retention or frequency-based products is highly valuable
What the job involves
- As a Head of Product Design, you’ll play a critical role in shaping high-quality, emotionally resonant digital experiences across our responsive web platform and native mobile apps
- You’ll coach others to raise the bar for design craft and user experience across our digital ecosystem, ensuring customer journeys are intuitive, efficient, delightful, and aligned to both user needs and business goals
- You’ll lead design across Frequency, taking ownership of one of our most critical business areas - building the “Moonpig habit” and increasing how often customers choose us throughout the year
- This is a 12-month maternity cover, offering the opportunity to make a real impact during a pivotal period
- Working closely with Product, Engineering, CRM, Brand and senior leaders across the business, you’ll operate with a high degree of autonomy, influencing strategy, ways of working and how our brand shows up across key customer journeys
- Your work will directly help millions of customers celebrate more moments that matter
- Define and communicate the Frequency design strategy across Plus, Reminders, App and Editor
- Translate company goals into clear design principles and direction that guide teams
- Inspire cross-tribe collaboration and elevate design quality across end-to-end journeys
- Act as a core member of the Product & Design leadership team, aligning with senior product and engineering stakeholders
- Shape roadmaps, resolve trade-offs and ensure Frequency strategy integrates into the wider product direction
- Represent design in strategic forums and influence senior decision-making
- Build strong relationships with stakeholders across the business to deepen understanding of customer and commercial needs
- Lead, coach and develop designers across multiple domains, including areas outside your own historical expertise
- Build a culture of autonomy, creativity, psychological safety and high performance
- Strengthen design rituals, standards and review practices across Frequency
- Develop senior ICs and emerging leaders through tailored, inclusive coaching
- Oversee delivery of high-impact, cross-tribe initiatives that drive frequency and retention
- Improve planning, governance and systems to enable fast, consistent execution
- Connect user insight and design strategy to measurable business outcomes
- Shape OKRs and prioritisation models that demonstrate design’s commercial impact
- Maintain a high bar for design craft, consistency and innovation
- Bring external inspiration, industry benchmarks and thoughtful experimentation, including the use of AI where it adds value
Application process
- 30 minute recruiter call
- 30-minute call with a Design Leader
- 60-minute case study interview or white board session
- 60-minute workshop or whiteboard session with the Design Team
- Final fit interview with VP Product
- We're looking to move fast, so candidates will need to be available to start from mid April - early May at the latest
- If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so
Salary benchmarks
Our take
When Moonpig was founded in 2000, it bought into the idea that a personalised gift is always more meaningful, whether sent from the sofa, the commute, or the gym. Customers quickly bought into this vision, and Moonpig saw rapid growth culminating in its 2011 acquisition by Photobox for £120M.
Since then, Moonpig has seen continued success. Through expansion into new products such as flowers (Moonpig is now a top-3 online flower seller) and the development of its own app, Moonpig has established its place within the market for personalised gifts.
And it doesn't plan on slowing down anytime soon, as it looks to expand even further. Recent innovations have included the introduction of giant cards, and the company has also secured the ability to create exclusively branded ranges alongside Disney and Warner Bros. This commitment to innovation positions Moonpig to capture even more market share and strengthen its leadership in the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Annual reviews
- Attractive annual bonus scheme - with increased earning potential based on business and individual performance
- Pension scheme where we match up to 5%
- Referral scheme with cash bonus available
- Interest-free travel loan
- Sharesave Plan - Save as you earn
- Generous staff Moonpig, Red Letter Days and Buyagift products
- Private medical insurance
- Private dental plan
- Life assurance paying 4x your salary
- Eye care vouchers
- Cycle to work scheme
- Free access to 24h mental health and wellbeing resource as well as one to one therapy sessions via Spill
- Dog-friendly offices
- Access to a broad range of training workshops and courses
- Technical and professional qualifications policy, allowing individuals to apply for a more formal professional qualification, using allocated individual allowance
- Career Conversations with your manager to create your Career Development Plan
- 25 days’ holiday plus 1 day per year of service (up to 30 days)
- Growing Your Family - 8 weeks paid supporting caregiver leave and 24 weeks full pay primary caregiver leave (based on qualifying criteria)
- Flexible working opportunities based on our Ways of Working - inclusive of Hybrid and Remote
- Summer Hours - We finish at 4pm on Friday's during the months of June, July and August
- Volunteering - 1 day - the equivalent of 8 hrs of time to give back - through a chosen charity or our MP Group Foundation
- Matched Funding Scheme - This scheme provides colleagues with a fundraising allowance to support causes close to their hearts
Company HQ
Farringdon, London, UK
Leadership
Catherine Faiers
(CEO)Previously Non-Exec Director at Allegro and COO of Auto Trader and Addison Lee. Was also Corporate Development Director at Trainline and a Director at DC Advisory.
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