Customer Experience Specialist, Lovevery
Dutch & English Speaker
4-5 days a week in office
Early learning program supporting families with stage-based play for children
Job no longer available
Early learning program supporting families with stage-based play for children
201-500 employees
Job no longer available
4-5 days a week in office
201-500 employees
Company mission
To help every parent feel confident.
Role
Who you are
- You are fluent in English and Dutch
- You have a proven track record as a top performer, either in customer support or another customer facing role that required attention to detail and strong communications skills
- Strong written, verbal and listening skills, and you bring intention and meaning to each interaction
- You think parenthood and early childhood are really inspiring things to work on and you have deep empathy for parents
- You get the Lovevery brand and can represent it authentically
- You have a genuine “servant’s heart” and will do whatever it takes to ensure a good customer experience
- You are not flustered easily and can solve multiple problems in parallel quickly and flawlessly
- You are a team player with a strong, positive attitude, ready to collaborate to deliver amazing customer support
- You are discreet and careful with customer and confidential information
What the job involves
- We are looking for a Customer Experience Specialist to join us in the Amsterdam office and work on the front lines with our customers and parents each day, to help create a best-ever customer experience
- You will be joining a dynamic and international team and not only manage our CX experience and day-to-day operations, but also create new processes in order to scale up our international expansion
- Respond to, track, report on, and highlight the support issues encountered
- Act as the voice of Lovevery on the front lines for responses to customer support emails, social media DMs, and other customer contact during the Support Experience
- Deliver responses and follow up in a timely and efficient manner and with a demonstrated commitment to first contact resolution and overall customer satisfaction
- Create and collaborate with Lovevery’s small Amsterdam-based team to deliver research-backed information on child development during the Support Experience
- Understand and catalog all support topics related to product functionality, materials, and sustainability in partnership with Lovevery Product Engineering
- Answer product questions, make recommendations, coordinate exchanges and returns, and help track down packages
- Provide support to our European and Australian Lovevery customers
Our take
A child’s first toy - whether that’s building blocks or a Ken doll - will serve their first foray into learning. Lovevery recognizes the relationship between toys and child development, offering Montessori-inspired, naturally made play kits. Subscribers to Lovevery receive a box every few months containing age-appropriate toys that change and grow in tandem with the child.
Whilst the products are aesthetically pleasing and well built, they are uniquely inclusive, being both gender neutral and customizable, such as a doll’s skin tone. Along with information on its accompanying app, each kit comes with “play cards” that provides context around the toy and its educational purpose, creating an informative and empowering space for parents when approaching play.
Lovevery continues to evolve, starting as a play kit provider and now with an app with hundreds of thousands of subscribers. Its partnerships with Target and an expansion into the European market indicate impressive growth. And with new launches including a resale marketplace, the company is well set for even more growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2021
$100m
SERIES C
Oct 2019
$20m
SERIES B
Total funding: $126m
Company HQ
Downtown, Boise, ID
Leadership
Jessica Rolph
(Co-FOunder & CEO)Previously co-founded and served as COO of HappyFamily Brands, now serving as a Board Member. Spent 10 years at RSF SocialFinance, eventually as the Independent Director, Member of Audit Committee and Compensation Committee. Is currently a Henry Crown Fellow for The Aspen Institute and a Member of YPO.
Roderick Morris
(Co-Founder & President)Started out as an Analyst for Corporate Executive Board and Simmons & Company International, before becoming a Consultant for Bain & Company. Served as the Vice President of Business Information Solutions for LexisNexis, Vice President of Marketing for Vovici and Senior Vice President of Marketing and Operations for Opower. Has served as a Board Member for Somos, Energicity and the Conservation Lands Foundation.
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