IT Support Engineer, NinjaOne
QA Analyst
More information about location
Endpoint IT management platform
Open for applications
Endpoint IT management platform
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
To simplify IT operations by automating real-time visibility, security, and control over all endpoints.
Role
Who you are
- We hire the best talent, but experience in our stack can’t hurt: NinjaOne is built on Java, Kotlin, C++, and Postgres, supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you
- 5+ years of experience in Manual Quality Assurance Testing
- 3+ years of experience in Automation Testing
- 2+ years of experience scripting in at least one or preferably multiple scripting languages such as PowerShell, Bash, Batch, Python, etc
- 5+ years of recent experience in roles like Technical IT Support, Product Support, or Systems Engineering is essential
- Bachelor's degree in technology is a distinct advantage, though not mandatory
- Previous experience with at least 2 of the 3 operating systems: Windows, Mac or Linux is required. Including an understanding of system settings, the Windows Registry, and other OS foundational aspects
- Experience with computer networks and network equipment setup and management, understanding of network hardware would make you stand out
- Experience working with databases including PostgreSQL, SQL, and MySQL
- Experience setting up and configuring Virtual Machines (VM). A focus on ESXi and Hyper-V will be advantageous
- Experience with Mobile App Testing would make you a standout candidate for our MDM product team
- Experience with TCP/IP protocols, especially SNMP, TCP, UDP, ICMP, DN; will make you a good fit for our network monitoring team
- Experience with Jira and Jira X-Ray extension will make you standout as well
- Engage and collaborate with diverse teams, ensuring feedback is articulated clearly and transformed into actionable insights
- Attention to detail, ensuring that all bugs and inconsistencies go unnoticed
- Ability to think on your feet, coupled with analytical prowess, for identifying, documenting, resolving or escalating issues as they arise
- Outstanding communication skills
What the job involves
- IT Operations Expertise: dive into our suite of software products and become an in-house expert on our IT software solutions. Help shape the future of MSPs and IT teams by understanding user requirements, scrutinizing product usability, and providing invaluable feedback
- Quality Testing & Troubleshooting: responsible for comprehensive software testing, to guarantee impeccable feature releases. Develop and maintain accurate test plans and ensure compliance across all platforms
- Documentation: create detailed reports on the quality and functionality of software applications after thorough testing. Ensure any defects or issues are documented clearly for the development teams to address
- Continuous Improvement: recommend enhancements to current testing methodologies, tools, and processes to refine and iterate our QA practices
- Collaboration: work alongside our developers, product managers, and leaders throughout the software development life cycle, ensuring that quality standards are always achieved
- Other duties as needed. Outstanding communication skills
Our take
NinjaOne is an IT endpoint management platform that offers comprehensive solutions for managing and securing endpoints in an organisation's IT infrastructure.
The platform helps enhance security measures and ensure optimal performance across various endpoints through a variety of products from vulnerability patch management to cloud backups for multi-tenants. It is also able to protect users logging into IT systems remotely, making it a valuable option to the large roster of companies embracing remote work.
Since founding in 2013, NinjaOne has grown both its team and customer base substantially, and now serves the like of NVIDIA, Nissan and HelloFresh. A influx of funding has also allowed the company to hyper-focus on its customer support, especially in remote form, and continue to develop its products and automations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Feb 2025
$500m
SERIES C
Feb 2024
$231.5m
SERIES C
Total funding: $761.5m
Company HQ
Waller Creek District, Austin, TX
Leadership
Sal Sferlazza
(Co-Founder & CEO)Co-Founder and member of the Board of Directors for Boostlingo. Founder and Principal for LaunchCapital.co. Previously co-founded other companies including Realm Interactive/NCsoft and PacketTrap/Quest Software.
Christopher Matarese
(Co-Founder, President & CFO)Serial entrepreneur. Co-founded Boostlingo, Launch Capital, Anchor and Bandera.
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