Customer Success and Account Lead, Foursquare
$120-135k
Restricted stock units
Location data platform
Job no longer available
Location data platform
501-1000 employees
Job no longer available
$120-135k
Restricted stock units
501-1000 employees
Company mission
To create technology that constructs meaningful bridges between digital spaces and physical places.
Role
Who you are
- 4-6 years of experience, ideally at a technology-focused advertising company working in client management and digital campaign delivery
- Preference if you have directly managed junior staff or have officially mentored
- Be results-driven with knowledge and experience in driving business objectives, customer relationship management, customer satisfaction, and revenue growth
- Excellent communication and organizational skills and a bias for proactively resolving issues
- Strong knowledge of mobile ad technology; experience working with agencies, DSPs, and the online advertising industry
- Flexible, startup mindset, and ability to operate within a very dynamic, fast-paced work environment
- Technical proficiency: Experience working alongside AdOps / background with technical tagging, pixels, and troubleshooting is ideal
- Strong academic credentials, BA/BS or equivalent required
- Your own unique talents! If you don’t meet 100% of the qualifications outlined above, we encourage and welcome you to still apply!
What the job involves
- We are seeking an Account Lead, Customer Success on the Attribution Client Solutions team
- In this role, you will play a major role in maximizing new and existing attribution partnerships with some of the world’s largest brands and advertising agencies
- You will manage a book of advertisers; leading consultation on measurement strategy, providing day-to-day support, overseeing the internal processes, and generating report analysis
- You will have the unique opportunity to help brands understand the effectiveness of their media buys by providing tangible, insightful results via the Foursquare Attribution product
- Maintain and grow relationships with agency/brand partners, and be the client-facing advocate for Foursquare solution
- Think strategically about our clients’ needs and business goals and synthesize Foursquare solutions against customer needs
- Project manage internal processes as well as client campaign goals with internal and external stakeholders, thinking strategically about our clients’ business goals and how we can synthesize Foursquare solutions against customer needs
- Manage 1-2 Customer Success Associates
- Lead client day-to-day client relationships (client calls and presentations)
- Act as subject matter expert on Foursquare products and solutions for our clients
- Work with integrity and demonstrate the values of Foursquare through your interactions with colleagues and clients
Our take
Foursquare was originally built as an app that used mobile phone GPS to 'check in' at certain locations. Over time, it has transformed from a user location check-in app into a large location platform that provides analytics for several business and consumer products.
Foursquare operates in a crowded market, but by continually innovating, it has successfully fended off competitors. However, with the likes of Google Maps and Facebook Places in the same industry, it will continuously need to set itself apart. Foursquare shows its appeal, though: major players, including Twitter, Uber, Apple Maps, and Airbnb, to name a few, use the platform.
The company has an ambitious goal of bringing "Foursquare Everywhere", with part of its strategy to grow by acquisitions. For example, it acquired Unfolded, a geospatial analytics firm, to help enhance its analysis of location data. Foursquare has also made a deal with social media giant TikTok to provide insights into users' in-store activity to monitor the effectiveness of ads on the video platform, and with Constellation Network to give insights into restaurant and retail business traffic trends.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
May 2019
$150m
SERIES G
Oct 2018
$33m
LATE VC
Total funding: $394.4m
Company benefits
- Work from home opportunities
- Learning and development programs from individual contributors to managers
- Individual, professional coaching for all full-time employees
- Flexible time off - rest and recharge when you need it!
- Comprehensive and competitive health, vision, dental, life insurance
- 401(k) with company match
- Family planning programs via Carrot and Maven
- Employee Resource Groups to help you stay connected
Company HQ
Flatiron District, New York, NY
Leadership
Dennis Crowley
(Co-Founder & Co-Chair)Having studied at New York University, Dennis co-created the big game projects PacManhattan and ConQuest before founding Dodgeball, which he managed after its acquisition by Google in 2005. In 2009, he co-founded Foursquare with Naveen Selvadurai.
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