Retention Development Manager, Lloyds

• 3+ years experience working in retention, renewals or customer relationship management, in a commercial or financial services environment
• Strong ability to use data and management information to understand performance, spot trends and drive improvement
• Confidence working with and influencing a wide range of stakeholders, including external partners or networks
• Clear and effective communication skills, with the ability to explain insight and recommendations simply
• Experience improving customer journeys, identifying pain points and supporting practical solutions
• A continuous‑improvement mindset, with the ability to see change through from idea to delivery
• We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways — so if you have relevant, transferable experience, we encourage you to apply

Desirable

• This role is dedicated to driving excellence in Retention for Jaguar Land Rover Financial Services. The Retention Specialist leads strategies to maximise customer retention, enhance the retention journey, and support retailer performance across the network
• LOCATION: National / field‑based (with regular retailer engagement)
• As a Retention Specialist, you’ll help shape and deliver the retention strategy for Jaguar Land Rover Financial Services. Your focus will be on keeping customers engaged, improving renewal journeys, and supporting retailers to deliver consistently strong retention performance
• You’ll work closely with Regional Finance Managers to support retailers across their regions, helping them understand performance, remove barriers, and embed effective retention practices. Using data, customer insight and feedback, you’ll identify opportunities to improve the end‑to‑end retention journey and turn those insights into clear, practical actions
• Day to day, you’ll support delivery of the JLRFS Retention Accelerator Programme and the forward‑looking Customer Contact Strategy. You’ll collaborate with internal teams and brand partners to develop toolkits, training and system enhancements that strengthen retailer capability and customer engagement
• You’ll monitor performance, share best practice, and coach retailers to continuously improve outcomes. You’ll also support the launch and adoption of new renewal and retention technologies, helping retailers use systems confidently and effectively
• Alongside this, you’ll keep a close eye on market trends and competitor activity, providing clear reporting and insight to senior leaders to support informed decisions

• End Date: Monday 13 April 2026