Product Expert, Omni
Customer Support
$45-60k
Business intelligence and data platform
Be an early applicant
Business intelligence and data platform
201-500 employees
Be an early applicant
$45-60k
201-500 employees
Company mission
To help people do their best work with data that meets them where they are.
Role
Who you are
- Love learning and problem solving; enthusiastic about helping and teaching others
- Strong communication skills, both written and oral
- Desire to work directly with customers on a daily basis
- Passionate about working with and talking about data
- Strong SQL skills; knowledge of SQL for analytics
- 1+ years experience in data analytics and/or business intelligence preferred
What the job involves
- We are looking for a Product Expert to provide exceptional technical support to our customers
- As a Product Expert at Omni, you will use your knowledge of SQL, data analytics, and the Omni product to help customers solve data problems, learn best practices, and navigate the platform
- You will be both the face of Omni, and the voice of the customer internally. You will provide personal attention and advocate for customers’ needs while serving as their first line of help
- We take pride in providing stellar, high-touch technical support throughout the customer lifecycle, and the Product Expert is the face and heart of the customer experience!
- Become a deep expert in the Omni product & best practices
- Assist Omni’s customers, potential customers, and partners via Slack, acting as the frontline as users navigate the product
- Provide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being asked
- Stay up to date on the latest product improvements & roadmap
- Give voice to customer needs in internal discussions with Product and Engineering
- Partner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experience
- Share deep knowledge of actual usage cross-functionally to inform how we develop and market our product
- Surface feature requests and reproduce and report bugs reported by Omni users
- Contribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self-service
- Create delightful experiences for our customers. Build trust-filled advisory relationships, and find ways to make data teams more successful
Our take
The founding trio behind Omni led teams at major business intelligence startup Looker (now owned by Google), as well as data integration company Stitch.
During their time at these companies, they learned that the more business intelligence teams aspire to be data-driven, the more data they have to integrate and query, and as a result, the more complex it becomes to analyze.
In a bid to outperform their previous employers, Omni’s business intelligence software features a centralized, structured platform which is designed to be more user friendly, while still allowing data analysts the freedom and flexibility of a more advanced BI stack.
It’s not only Looker that Omni has to contend with, however. The likes of Pyramid Analytics and Metabase are growing quickly in a fiercely competitive BI space. This hasn’t deterred its investors though, who have shown their confidence in Omni’s founding team as the company looks to shake up the Business Intelligence market.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Mar 2024
$20m
LATE VC
Aug 2022
$17.5m
SERIES A
Total funding: $56.3m
Company benefits
- Remote-first work (role / location dependent)
- Competitive salary and benefits
- Meaningful equity
Company values
- We’re seeking thoughtful, empathetic people who treat their profession as a craft and continuously expand and improve their skills.
- We are building a culture where individuals think about the success of the whole group over the individual.
- We value balance and passion inside and out of the workplace. The goal is not to just build a wildly successful product, but also the best possible place to work for the long term.
Company HQ
Eureka Valley, San Francisco, CA
Articles
Leadership
Colin Zima
(CEO & Co-Founder)Previously led data teams at Google, Looker (acquired by Google) , and HotelTonight. Co-founded restaurant-focused pricing startup PrimaTable, which HotelTonight acquired in 2012.
Jamie Davidson
(Co-Founder)Co-founded PrimaTable, before becoming VP of Product at HotelTonight after its acquisition of PrimaTable. Was a Partner at Redpoint Ventures, before joining Looker as a VP of Product from 2017 to 2022.
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