Marketing Operations / System Administrator, Replicant
Contract
Rate: $7,500/month USD. Plus equity.
Call center AI chatbots
Be an early applicant
Call center AI chatbots
101-200 employees
Be an early applicant
Rate: $7,500/month USD. Plus equity.
101-200 employees
Company mission
To use AI to resolve as many conversations as possible while elevating human agents to do what they are uniquely good at.
Role
Who you are
- 4+ years of experience in Revenue Operations, Marketing Operations, or Sales Operations, ideally at a B2B SaaS company
- Hands-on administrative experience with Salesforce and HubSpot (or equivalent MAP) (fields, objects, workflows, campaign configuration)
- Experience building and launching marketing campaigns end-to-end, including forms, sequencing, and lifecycle automation
- A sharp eye for data quality — comfortable auditing, standardizing, and cleaning CRM data at scale
- Familiarity with GTM tools such as Apollo, Influ2, Default or Clay is a plus
- Comfort working independently in a fast-moving environment
What the job involves
- We're looking for a Marketing Operations / System Admin Contractor to join our Revenue Operations team for a focused, 3-month engagement
- Reporting to the Sr Manager of RevOps, you'll take ownership of the data quality, systems administration, campaign operations, and some of the day-to-day ticket queue that currently create bottlenecks for our GTM team
- This is a highly autonomous, execution-focused role: you'll be trusted to take a problem statement and run with it, with light check-ins rather than day-to-day direction
- Own data quality across our CRM stack — audit and fix inconsistent or incomplete records, standardize fields, and build ongoing hygiene checks so data stays clean over time, not just a one-time fix
- Handle systems administration across our GTM stack: create and update fields, manage picklists and object configuration, and troubleshoot integrations between tools like HubSpot, Salesforce, Apollo, Influ2, Default and Clay
- Manage data and system related RevOps ticket queue: ownership and territory reassignments, account/opportunity cleanup (e.g., merging duplicates), system access requests, etc
- Own end-to-end campaign operations: build new marketing campaigns from form to data cleanup to sequence automation
- Work with stakeholders to pull ad hoc reports and dashboards in Salesforce to support the team and campaigns
- Contract length: 3 months to start, with potential to extend based on scope and fit
Our take
Whilst automation and AI are being applied to industries across the world, customers must still endure long waits and inconsistent service from telecom companies. In addition to this, customer service agents must answer the same repetitive questions hundreds of times every day, which is both expensive and inefficient. Replicant uses neural networks to provide completely autonomous call center technology that aims to provide intelligent and human-like alternatives to customer service agents.
Replicant's service understands context, accents, slang, and technical terms, providing far more intelligent results than simple answer-recognition phone services. Although various startups are taking steps towards reducing bottlenecks within customer service calls through autonomous chatbots, Replicant stands out by focusing on realistic, engaging conversation. This is done through its neural networks, providing a convincing replacement that reduces costs and frustrations within call centers of any type.
Replicant has secured a good amount of funding to fuel its ambitions to expand research and development, improve its conversations, and launch new automated channels. The company also plans to increase headcount across a range of teams, onboard new customers, and launch professional development programs for its employees.
Freddie
Company Specialist at Welcome to the Jungle
Insights
62% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$78m
SERIES B
Sep 2020
$27m
SERIES A
Total funding: $120m
Company benefits
- Company Equity: We view our employees as the true owners of Replicant and offer company equity.
- Health insurance: We offer a competitive package with health, dental, eye care, and retirement benefits.
- Remote-friendly: From the Bay to New Brunswick—we have employees across the world, so you can work wherever works for you!
- Frequent offsites: We take team-building seriously and love working side by side.
- Flexible vacation: Take a break when you need it so you can come back refreshed and ready.
- Sabbatical program: After you’ve worked at Replicant for 5 years, you are eligible to take a sabbatical for up to five weeks.
- Equipment stipend: All employees are set up with the essential equipment, but if you have special requests, you’re provided a stipend to cover these costs.
- Wellness stipend: We want employees to feel empowered to manage your fitness, health, and mental wellbeing so we offer a yearly wellness stipend.
Company HQ
Presidio of San Francisco, San Francisco, CA
Leadership
Gadi Shamia
(Co-Founder & CEO)They co-founded TopManage before spending 6 years at SAP and Magneto, as well as COO positions at Adobe and Talkdesk. They co-founded Replicant in January 2019, serving since as CEO.
Benjamin Gleitzman
(Co-Founder & CTO)Having studied at MIT, they worked as a Software Engineer for Hunch and co-founded NextStep and ShockBottoms. They spent 6 years as an eBay Software Engineer before co-founding Ruse, MONA, and Replicant.
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