Senior Web Engineer, Spoke
Support Team
£95-110k
+ Equity. Salary dependent on experience and location
More information about location
Rebuilding the delivery experience
Job no longer available
Rebuilding the delivery experience
21-100 employees
Job no longer available
£95-110k
+ Equity. Salary dependent on experience and location
More information about location
21-100 employees
Company mission
To fix the broken last mile of delivery by building route navigation and parcel tracking apps to make deliveries fast and efficient.
Role
Who you are
- In short, we are looking for someone with experience in a similar role supporting customers and fixing bugs/issues and with Senior or staff-level engineering skills
- Possibly, you've worked in a start-up where you covered a lot, or you have software engineering and tech support experience
Desirable
- Full-stack engineering/development experience, as well as technical support or sales support engineer experience (or a similar position)
- On the frontend, JavaScript, TypeScript + React + NextJs, on the backend, all TypeScript
- Great with customers and adept at explaining tech to non-technical folks
- Problem-solving, reasoning, prioritizing, and independent decision-making skills
- Spoken and written English to a high professional proficiency or native level
What the job involves
- Reporting to Jack Underwood, CEO and Co-founder
- Working in the Engineering team (B2B and B2C)
- This is the first position of its kind here at Circuit and, in typical start-up fashion, this is a broad role where you will tackle a whole range of technical problems
- With a mix of pre-sales and second-line tech support, you’ll directly resolve ~50% of bugs that cross your desk and triage the rest, so you will need a lot of customer support experience, engineering experience, and problem-solving skills
- As the first and only member of our in-house support team, you will help shape the role and the division. In the long term and as we grow the team, there are leadership opportunities for the right person
- Solving a mix of medium and high-priority bugs, ~50% directly by contributing the fix yourself, ~25% by triaging to the appropriate team, and ~25% by realizing it’s user error and explaining the solution to them
- Join a customer call with our Senior Account Exec to provide technical guidance about how the implementation would go between our API and their CRM
- A couple of async conversations with our customers who are in mid-implementation of our API and could use some guidance
- Handle 10-15 technical support tickets, help users understand how to use our more complex functionality and how best to set up their teams
- Make improvements to the documentation for the support team on how to handle repeat scenarios so that your future workload is reduced
Application process
- Our hiring process for this role has four stages, which usually takes ~three weeks
- At every step, you will have the opportunity to ask questions and make sure that we are the right choice for you
- Meet our Recruiter - You’ll have a video call with our internal recruiter, Sadie Moloney, who will tell you more about Circuit and get to know you, too
- Meet the hiring team - You’ll have a video call with our Engineering Manager, Vitor, and Helena, Staff Engineer, to discuss your technical skills and experience in more detail
- Paid test project - At this stage, we will invite you to take part in a take-home project (and we’ll pay you for your time) that gives you a chance to showcase your skills
- Final Call - You’ll have a 30-minute final video call with our Founder and CEO, Jack Underwood, an informal chat, and an opportunity to meet and ask questions
- Offer!
Our take
Spoke's app allows delivery drivers and teams to plan, track and manage routes more effectively. This appeals directly to companies and drivers looking to simplify their delivery operations, save valuable time and money, and to increase customer satisfaction.
Spoke powers millions of deliveries a year, which is testament to the value of their product, and is set on scaling even further. Expanding its marketing efforts and scaling its technology will help to power this growth as it pursues further success in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Fully remote - with no head office and our teams spread across 10+ different countries, we are truly a remote company, and we always have been
- Flexible working - we're flexible around when you start, end, and how long your breaks are, providing it doesn’t affect your ability to do great work
- 32 Days PTO
- Equity
- Annual company performance bonus
- £500 home office equipment stipend per year
- £1000 Learning stipend per year
- £1000 Conference Attendance Budget per year
- £2000 Laptop budget every three years (non design/engineering roles)
- £3200 Laptop budget every three years (design & engineering roles)
- £1000 Wellness Stipend per year
- PTO for sickness, bereavement, and time off for dependants (inc loss or a pet)
Company values
- Customer-focused - Our primary motivation is to help our customers succeed. We view the world through our customer’s eyes and make solutions for the problems to be solved
- Transparent - We give and get frank and constructive feedback often. We share our challenges, successes, and failures. We measure the impact of our work, not the effort
- Brave - We look for opportunities for things to be ten times better than they were before. We are never “done”, and almost nothing is "impossible"
Company HQ
London, UK
Leadership
Jack Underwood
(CEO)Studied Economics at the University of Reading, and founded Circuit in 2018.
Pol Kuijken
(CPO)Previously worked as Lead UI/UX Designer (Android) at Adidas's Runtastic. Was an Interaction Designer at Google.
Share this job