Customer Success, Pallet

Salary not provided

+ Equity

Junior and Mid level

San Francisco Bay Area

3-4 days a week in office

All-in-one transportation & warehouse management

Open for applications

All-in-one transportation & warehouse management

21-100 employees

B2BArtificial IntelligenceEnterpriseLogisticsTransportSaaSAutomation

Open for applications

Salary not provided

+ Equity

Junior and Mid level

San Francisco Bay Area

3-4 days a week in office

21-100 employees

B2BArtificial IntelligenceEnterpriseLogisticsTransportSaaSAutomation

Company mission

To build a new operating system for global logistics.

Job

Company

Role

Who you are

We’re always excited to meet thoughtful, driven people who are passionate about helping customers succeed — especially in complex, operational industries like logistics.
Even if we don’t have a customer success role that’s a perfect match right now, we’d love to hear how you think you could make an impact at Pallet
Take ownership and love turning messy processes into well-oiled machines
Have experience in startup or high-growth environments
Are passionate about delivering real business impact for customers
Communicate clearly and proactively — both internally and externally
Can confidently articulate where they’d drive value within our mission

What the job involves

This is your opportunity to pitch us: What would you build, lead, or improve if you joined our team?
Whether you’re passionate about onboarding, retention, product enablement, or strategic account growth — we’re open to crafting the right role for the right person
Building and scaling our onboarding and implementation workflows
Creating proactive playbooks to increase customer engagement and retention
Working cross-functionally with Product and Engineering to translate feedback into action
Driving upsell/expansion opportunities and managing strategic accounts
Launching new CS tooling or automation that improves efficiency

Our take

Bringing the power of AI to logistics, Pallet supplies an all-in-one platform that combines transportation and warehouse management. This union of TMS (transportation management system) and WMS (warehouse management system) software in one place makes for a valuable asset for organisations that are seeking to supercharge efficiency.

By collecting everything in one place, Pallet ensures that it stands out from less broad offerings - delivering order entry, dispatch, warehousing, billing, customer communication and more. Clients are able to put all their teams on one platform, and automate many of their most time-consuming tasks with the help of AI.

With a long list of customers including teams at SpaceX, Google and Apple, it is clear that Pallet has made a space for itself in the market. The company has raised substantial funding towards growing its team, expanding operations and investing in new enterprise product capabilities.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

May 2025

$27m

SERIES B

Oct 2024

$18m

SERIES A

Total funding: $48m

Company benefits

🩺 Health, Vision and Dental benefits
🏝️ Flexible PTO
➕ Life Insurance and Accidental Insurance
❤️‍🩹 Short-Term Disability Coverage
💸 Equity for all staff
🪜 401k option; helping you save for the future
📚 Yearly learning and development stipend
🚌 Commuter benefits if you live in SF
🚘 Fully covered uber ride home if you ever have to work late in the office
🏡 Remote office home stipend
🥤 Monthly happy hours; our last one was a Golden Gate Park BBQ
🍲 Company paid dinners on Tuesdays and Thursdays in the office
🎉 Annual Company Offsites; our last one was in Sonoma Wine Country 🍷

Company HQ

Nob Hill, San Francisco, CA

Leadership

Sushanth Raman

(Co-Founder & CEO)

Prior to founding the company, they were an Engineer at Retool and Product Manager at Google.

Andrew Spencer

(Co-Founder)

Previously a Software Engineer at Retool, Product Manager at Toast and worked in Data Analytics and Product Management at Parallel Wireless.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 3 more jobs at Pallet