Manager of Technical Support, Axonius
West Coast
$130-140k
Plus stock options and an annual bonus
More information about location
Cybersecurity asset management platform
Job no longer available
Cybersecurity asset management platform
501-1000 employees
Job no longer available
$130-140k
Plus stock options and an annual bonus
More information about location
501-1000 employees
Company mission
To give customers a comprehensive and always up-to-date asset inventory.
Role
Who you are
- At least 2 years of industry experience in a Technical Support role within software and/or technology
- At least 3 years managing a Technical Support team within the software and/or technology industry
- Provide a troubleshooting mindset, a customer-focused approach, and a strong sense of ownership over results
- Comfortable providing both negative and positive feedback to people on your team
- Willing to learn, adapt, and evolve with the team and company
- Ability to work independently in a fast-paced environment
- Nourish a team-oriented mindset with a customer-first attitude
- Strong verbal and written communication skills
- Capable of answering technical questions from technical and non-technical users
- Comfortable with both writing and reviewing how-to’s, troubleshooting guides, and other documents
- General understanding of how Internet protocols work
Desirable
- Culture is important to us; we are seeking a diligent candidate who also enjoys teamwork and camaraderie
- Familiarity with APIs and their practical application in a real-world environment
- Basic knowledge of coding in Python
- Experience handling technical escalations within your team and to external teams
- Knowledge of networking topology, TCP/IP protocols, network configuration and components (firewalls, routers, etc), and endpoint security technologies
What the job involves
- As a Manager of Technical Support, you will lead a group of very skilled technical support engineers, assisting them with career growth, helping to lead against hot customer issues, and handling both reactive and proactive operational functions
- You will be working to develop a high-performing team that is hyper-focused on providing customer satisfaction
- Directly manage a team of skilled Technical Support Engineers
- Act as an escalation point for hot accounts and critical issues
- Analyze issues and assist with troubleshooting incidents that are escalated by the team
- Follow escalation paths from ticket creation through resolution
- Assist with writing and maintaining the internal and external knowledge bases
- Communicate with customers and internal parties about existing tickets and identify common patterns
- Foster a culture of teamwork, collaboration, and exceptionalism
Our take
Axonius solves the unglamorous yet critical problem of poor cyber hygiene, helping security teams that struggle to fully understand their assets, and whether these assets are secure and adhere to security policies. Its cybersecurity platform helps companies track and manage every device that accesses networked services.
The company was founded by a team of veterans of an elite intelligence unit of the Israeli Defense Force. Since launching, it has attracted some impressive customers including the New York Times, Schneider Electric, and AppsFlyer. The company stands out in a crowded market of cybersecurity tools by integrating with hundreds of different platforms, enabling CIOs to keep track of all their network assets.
Axonius is a company with unicorn status and has raised almost $600 million in funding so far. Its 2024 round was invested in acquiring startups and funding its work with channel partners. With talks of an acquisition by multinational tech company Cisco in 2026, Axonius is certainly turning heads.
Steph
Company Specialist at Welcome to the Jungle
Insights
142% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2024
$200m
SERIES E
Mar 2022
$200m
SERIES E
Total funding: $595m
Company benefits
- Competitive compensation
- 100% coverage of your healthcare premium
- Flexible work environment
- Paid parental leave
- Annual all-company retreats
- We offer all this… and more
Company HQ
Rose Hill, New York, NY
Leadership
Dean Sysman
(Co-Founder & CEO)They worked as a team leader for the Israel Defence Force. They have a passion for startups and act as an investor in a list of cyber tech companies and sits on the board of Forbes Technology Council.
Ofri Shur
(Co-Founder & CTO)They also worked for the Israel Defence Force before moving into cyber security at Kay Hut.
Avidor Bartov
(Co-Founder & CPO)They also worked for the Israel Defence Force prior to co-founding Axonius. They act as an insider to YL ventures supporting Israeli entrepreneurs.
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