Technical Writer, Form3
More information about location
Payment technology platform
Be an early applicant
Payment technology platform
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To become the world's most trusted provider of payment technology.
Role
Who you are
- Experienced in Product documentation and content publishing
- 1+ years’ experience writing technical documentation, specifically for API’s, cloud-based software or SaaS systems
- Proficient with documentation tools, such as Markdown, Swagger and Postman, and capable of creating high-quality materials for technical and non-technical audiences
- Comfortable with AI prompting and cursor, with an appetite to work with AI knowledge management tools
- Familiarity with Version Control Systems and Developer Platforms, including Git and GitHub
- Sound understanding of coding, APIs and Cloud-based architectures
- Exceptional attention to detail, with advanced skills in high-quality writing, proofreading and editing
- Fluency in written and spoken English (Native level or equivalent)
- Excellent people and communication skills, with the ability to work both collaboratively and autonomously within a fast-paced environment
- Experience of managing stakeholders and building relationships within remote, cross-functional teams
What the job involves
- You will play a key part of the talented Documentation team, making a tangible impact on Form3’s growth and scalability. Technical documentation directly influences how easily our SaaS can be implemented and configured within client organisations and partners
- With prior technical writing experience and some coding ability, you will support our current Technical Writer in creating and maintaining both new and existing documentation
- You’ll ensure our materials evolve alongside our services, remaining best-in-class and user-friendly. The ideal candidate will be excited to lead projects using new AI tools for knowledge management
- Deliver and maintain API documentation for a range of payment services, ensuring accuracy, clarity and ease of understanding
- Develop user-friendly technical documentation tailored to meet the needs of Form3’s internal and external stakeholders, including Product User Manuals, Technical Specifications and Technical Tutorials
- Lead new efficient knowledge management projects using AI tools ensuring technical documentation evolves alongside Form3’s Products and Services
- Maintain a centralised and organised repository, ensuring consistency and clarity across all technical documentation.Stay informed about latest industry trends, regularly updating content and ensuring technical documentation evolves alongside Form3’s Products and Services
- Manage and maintain Postman collections and Swagger/OpenAPI specifications, ensuring all endpoint definitions, request/response schemas remain synchronised with live docs
- Gather feedback to continuously refine and improve documentation, ensuring alignment with real-user technical requirements.Work closely with Product, Engineering and Customer Success teams, providing support for internal technical documentation needs and advocating for documentation best practices across the business
- You’d be joining a small, highly collaborative team that prioritises knowledge sharing and takes real pride in delivering high-quality work
Application process
- Stage 1: Screening Call with Talent Team
- Stage 2: Interview with Hiring Manager
- Stage 3: Take-Home Task
- Stage 4: Interview with Senior Leader
- We always aim to stick to the above process, however there may be occasions when an additional interview stage is needed for us to be sure we’re hiring the right person!
Our take
Form3 provides a complete end-to-end Payments-as-a-Service for financial institutions and regulated fintechs. It allows businesses to offer direct payment services via a simple interface, modernising their payment technology to make it more reliable and secure.
People expect their user experience with financial transactions to be fast and secure. Modern businesses require money to be transmitted instantly, securely, and with the promise of being available worldwide in real time. Form3 has capitalised on this modern demand, offering a comprehensive but straightforward service which gives customers greater control of their payments.
The company's partnerships have been a strong part of its growth strategy, with its technology used by major enterprise including GOldman Sachs, Nationwide and Clarency. Recently, Nationwide Building Society has made a further strategic investment in Form3, alongside a debt facility from BlackRock, supporting the company's path to profitability and continued US expansion.
Form3 has also delivered some new solutions, such as Verification of Payee for European payments provider Mollie, helping clients meet evolving regulatory requirements while strengthening fraud prevention and operational resilience. Backed by leading financial institutions and reporting record performance in 2025, Form3 is sharpening its focus on scaling its cloud-native payments platform across the US and Europe.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2024
$60m
SERIES C
Sep 2021
$160m
SERIES C
Total funding: $277.3m
Company benefits
- Flexible working aragmeents
- 30 days annual leave
- Home office equipment allowance
- Learning & Development
- Long term incentive plans
- Mental health support
- Primary caregiver leave
Company HQ
City of London, London, UK
Leadership
Mike Walters
(Co-Founder & CEO)Mike initially served as the company's CPO after co-founding it in 2016, moving into the role of CEO in 2023. Previously, he was a Product Director of Global Payment Acceptance at Barclaycard. Before that, he spent 10 years at Barclays in various Director roles and as Head of Corproate Payuments.
David Scola
(CPO & US Chief Executive)Prior to joining Form3 in 2022, David was the Head of North America/Chief Executive of America, UK and Ireland at SWIFT. He also spent nearly 7 years at Barclays as a Managing Director, Global head of Bank Coverage (Corp Banking) and Global Head of Financial Institutions (Barclays Corporate) and 7 years at Deutsche Bank as a Managing Director.
Benyam Hagos
(CFO)Prior to joining Form3 in 2023, Benyam was a VP, European Finance Director and COO of Europe and Middle East at Nium. He also served as the CFO at Ixaris and as a Director, UK Controller at Mastercard.
Mark Fieldhouse
(CRO)Prior to joining Form3 in 2025, Mark was a Strategic Advisor at GAINZ.AI and Future Resilience forum. He was also the VP and GM, Americas and EMEA at Rescale and GM, EMEA at NS1.
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