Principal Account Manager, Bazaarvoice
Measurement and ROI Strategy
$130-140k
OTE
UGC-based shopper engagement platform
Be an early applicant
UGC-based shopper engagement platform
1001+ employees
Be an early applicant
$130-140k
OTE
1001+ employees
Company mission
To build smarter shopper experiences across the entire customer journey.
Role
Who you are
- Deep understanding of market research, consumer trends, and brand marketing
- Deep analytical expertise with experience in gathering and interpreting data from numerous resources
- Very proficient with Excel, Powerpoint, Google Analytics, Postico, and Amazon Web Services
- Superior organizational skills and attention to detail
- Strong and effective communication, both written and verbal, with excellent presentation skills
- Experience with Database reporting and data visualization tools
- Excellent teamwork and interpersonal skills with a proven record of building strong relationships with key stakeholders
- Demonstrated thought-leadership with proven ability to influence strategies and achieve goals
- Desire to work in a fast-paced, ever-changing and sometimes ambiguous environment
- Must be driven, resourceful, curious, and a fast learner
- Ability to translate raw datasets into clean, digestible charts and scorecards
- Translating technical metrics (e.g., click-through rates, sentiment, impressions) into business value/revenue outcomes for the client
What the job involves
- Principal Account Manager, Measurement & ROI Strategy is a high-impact, client-facing role situated within the Account Management organization. Acting as a critical bridge between data infrastructure and commercial strategy
- This role is designed for a strategic translator who can stand in front of executive-level clients to command a room, while possessing the deep technical acumen to independently extract data and architect measurement frameworks
- Positioned at the intersection of product capability and commercial execution, the individual will collaborate with Product Engineering to define data requirements, partner with Product Marketing to benchmark methodologies, and ultimately deliver compelling, data-driven ROI narratives that protect and expand bookings
- Co-create comprehensive business plans with strategic partners, aligning data-driven insights with their revenue, growth, and operational goals
- Serve as the trusted, executive-level point of contact for top enterprise accounts. Elevate everyday conversations from tactical campaign delivery to high-impact business outcomes
- Co-lead Executive Business Reviews and strategic planning sessions, developing compelling narratives that connect program outcomes to the partner's broader goals
- Independently pull, aggregate, and validate disparate datasets from internal databases
- Measure the direct financial and brand ROI of sampling and creator campaigns
- Act as the internal architect for how we measure success. Master our proprietary ROI frameworks while proactively partnering with product marketing on competitor methodologies, A/B testing models, and market trends to ensure our tracking infrastructure remains best-in-class
- Design and monitor rigorous client success metrics, usage trackers, and data scorecards to track performance against shared partnership goals
- Partner closely with Sales and Account Management leadership on account planning, whitespace identification, and deal shaping to drive renewal/rebuy strategy
- Serve as the primary insights stakeholder to Product and Engineering teams. Translate complex partner reporting needs into precise technical requirements and specifications to automate and scale our data pipelines and internal ROI dashboards
- Package complex data into clear, concise, and visually compelling presentations/dashboards to be shared directly with clients
- Participate in strategic client meetings to present data findings, answer technical methodologies questions, and demonstrate product value
Our take
User-generated content has become one of the biggest forces in online shopping and many people are turning to reviews from real customers instead of polished advertising campaigns. But that creates a challenge for brands, which now have to manage huge amounts of customer content while keeping it authentic and trustworthy.
Bazaarvoice is helping brands collect and share customer reviews, ratings, photos, and videos across online stores and social platforms. And its latest TikTok Shop integration allows brands to automatically place trusted customer reviews directly onto product pages, helping build trust and boost sales from day one.
Founded in 2005, Bazaarvoice now works with more than 13,000 brands and retailers worldwide, showing just how valuable authentic customer feedback has become in eCommerce. As shopping and social media continue to merge, demand for trusted user-generated content is only expected to grow, so its only likely Bazaarvoice will continue to grow too.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Mental wellness matters: All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.
- Improve your community and b:generous: We believe in investing our time and money to support our communities globally.
- Embrace wellness and reward others: Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.
- Paid sabbaticals: We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.
- Recognition-based culture: We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.
- Flexible work from home policies: The working world has changed. So have we.
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
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