People Experience and Leave Operations Advisor, Mondelēz International

$77.6-106.7k

In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results

Power BI

Junior and Mid level

Chicago

More information about location

3 days a week in office

Multinational confectionery, food & beverages

Be an early applicant

Multinational confectionery, food & beverages

1001+ employees

B2CRetailFoodManufacturing

Be an early applicant

$77.6-106.7k

In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results

Power BI

Junior and Mid level

Chicago

More information about location

3 days a week in office

1001+ employees

B2CRetailFoodManufacturing

Company mission

To empower people to snack right.

Job

Company

Role

Who you are

Bachelor’s degree in human resources or business administration, or related field preferred
2–4+ years of experience in Leave of Absence administration, HR operations, employee relations, or people experience roles
Experience managing vendor escalations and complex employee cases
Experience working with external vendors or third-party administrators
Experience supporting cross-functional stakeholders in a fast-paced operational environment
Proven experience in data analysis, reporting, and dashboard development using Power BI
Strong knowledge and proven experience of Project Management methodologies and Vendor Project implementation
Strong understanding of US State and Federal Law

What the job involves

The People Experience and Leave Operations Advisor serves as a dual-function role responsible for managing Sedgwick, Hartford & other external vendors while providing strategic guidance and support to employees and leaders to enhance the overall people experience
This role acts as a key liaison between HR partners, Labor Relations, Legal, Health, Safety & Environment Team and ensure seamless service delivery, positive employee experience while maintaining compliance with US State and Federal Law
The position requires strong stakeholder management, vendor coordination, and employee advisory capabilities to support operational excellence, resolve complex cases, and maintain a high standard of service delivery
This role plays a critical role in driving employee engagement, managing vendor & stakeholder escalations, and supporting organizational initiatives
Strategic Service Alignment (with Internal & External stakeholders):
Serve as the primary liaison between internal teams and third-party vendors to coordinate leave administration, American Disability Act, Disability Claims and Workers Compensation
Triage and maintains contact with Sedgwick and Hartford Claims Administrator. Build strong partnerships with HR Business Partners, Payroll, Benefits, Operations, and leadership teams
Facilitate vendor and internal teams alignment meetings to ensure consistent communication and service delivery. -Support change management and communication efforts related to vendor operations
Develop and execute change communication plans to ensure clarity and alignment across stakeholders
Vendor Management & Performance:
Participate in vendor performance reviews and recommend corrective actions or process enhancements
Monitor vendor performance against service-level agreements (SLAs), turnaround times, and quality standards
Lead performance calibration sessions and quality reviews with vendors and internal stakeholders
Governance cadence & Process monitoring:
Ensure vendor compliance with contractual obligations, company policies, and regulatory requirements
Partner with vendors to streamline workflows, improve response times, and enhance service delivery
Support transition activities or process stabilization during operational changes or new process implementations
Labor Relations & Regulatory Compliances:
Collaborate with Labor Relations and HR teams to ensure leave practices align with collective agreements, company policies, and labor standards
Serve as a trusted advisor to employees and leaders by providing guidance on leave processes, policies, and employee support resources
Provide guidance on employee leave cases that involve complex labor relations considerations or policy interpretation
Site Visits, Capability building & Managing escalations:
Conduct regular site visits to assess operational performance, process adherence, and service delivery standards
Support site readiness during launches, transitions, or new process & vendor implementation
Monitor change effectiveness and recommend improvements to increase adoption and engagement
Support onboarding, reverse training, and knowledge transfer activities for new or transitioning site/plant managers, people leads and other key stakeholders
Monitor escalation trends and recommend preventive measures to reduce recurrence

Our take

Mondelēz International is one of the biggest names in global snacking, with a presence in over 150 countries. The company is behind some of the world's most loved treats, such as Oreos, Cadbury Dairy Milk, Toblerone and Sour Patch Kids.

It's all about creating delicious products that millions of people enjoy every day, and the company combines iconic brands with deep consumer insights to stay ahead of changing tastes. Because of this, its work doesn't just stop at snacks; it invests in innovation, research, and sustainability to keep improving and growing.

In 2025, the company opened a Consumer Research Centre in Bournville, complete with high-tech kitchens and over 50 expert chocolate tasters. At the same time, it's also beginning to phase out synthetic food dyes across its candies, responding to consumer demand for more natural ingredients. It's a smart step in the right direction and one that shows Mondelēz isn't just keeping up, but shaping the future of snacking.