CRM Operations Executive, Chip

£35-45k

+ Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary

SQL

Braze

JSON

Junior and Mid level

London

2-3 days a week in office (Shoreditch, London)

Investing and savings app

Be an early applicant

Investing and savings app

201-500 employees

FintechB2CPersonal financeInvesting

Be an early applicant

£35-45k

+ Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary

SQL

Braze

JSON

Junior and Mid level

London

2-3 days a week in office (Shoreditch, London)

201-500 employees

FintechB2CPersonal financeInvesting

Company mission

To build wealth for our generation.

Job

Company

Role

Who you are

Some experience using a CRM or marketing automation platform (Braze experience a strong plus)
Interest in CRM operations, customer communications, and technical problem-solving
Comfortable working with data and learning technical concepts (attributes, events, triggers)
Strong attention to detail and commitment to accuracy
Ability to work collaboratively across teams and functions
Curious, quick learner with a proactive approach
Exposure to query or scripting languages (SQL, JSON, Liquid) a plus, but not essential
Keen to grow into a Braze-certified expert

What the job involves

We’re looking for a Junior CRM Operations Executive to join our Engagement team and help deliver Chip’s operational, regulatory, and service-related communications
This is a non-marketing role, focused on the technical set-up and smooth running of customer communications in Braze
You’ll support the CRM Operations team in building, testing, and sending messages, making sure everything goes out on time, to the right people, and in line with compliance requirements
You’ll also help monitor live automations, keep our customer data clean, and learn how to troubleshoot issues in Braze with the guidance of senior team members
This is a great opportunity to build deep expertise in CRM Operations at one of the UK’s fastest-growing fintechs
Assist in building and deploying non-marketing communications in Braze
Support the set-up and QA of live automations
Help maintain clean, accurate data attributes and events in Braze
Work with Operations, Product, Compliance, and Data teams to deliver requirements
Monitor deliverability and flag issues to the team
Learn to troubleshoot technical problems and support incident escalations
Gain exposure to Braze tools, integrations, and governance processes
Support colleagues by sharing best practice as your expertise develops
Monday to Thursday: 9:00 AM – 6:00 PM
Friday: 8:00 AM – 4:00 PM (Start your weekend early!)

Application process

Video screen with someone from our Talent team
Video interview with the hiring manager
Short take home task
Final interview with SVP of Growth

Salary benchmarks

Our take

Chips offers a free app designed to make saving as easy as spending. Utilising an AI-driven system, the app calculates how much users could save, provides an option to decline, and automatically transfers the selected amount to the user's Chip account, streamlining the saving process.

To date, Chup's users have collectively saved over £800M, showcasing the product's popularity. The enthusiasm for Chip is evident, having raised a total of £43.5M with over 27.5k shareholders.

The company has bolstered its team with strong hires from notable organisations such as Purplebricks, Deposit Solutions, Barclays, Funding Circle, and Monzo, positioning Chip for significant growth. However, the challenge lies in remaining relevant amid a competitive landscape of savings and investment accounts. To address this, Chip continuously innovates its investment product to help users effectively build wealth.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% female employees

0% employee growth in 12 months

Glassdoor (4.2)

Trustpilot (4.3)

Company

Funding (last 2 of 12 rounds)

Sep 2025

$8m

LATE VC

Dec 2023

$6.7m

LATE VC

Total funding: $91.6m

Company benefits

Discretionary share option bonus
Workplace pension scheme
Private medical insurance (medical history disregarded)
Employee Assistance Programme
Cycle to work scheme
Season ticket loan
Free ChipX subscription for UK-based employees
We are an equal-opportunity employer and value diversity
Flexible working arrangements
Unlimited holiday (policy not to count) ✈️
Annual £1500 Personal Learning Allowance
£30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
Company laptop

Company HQ

London, UK

Leadership

Simon Rabin

(Co-Founder & CEO)

Previously co-founded Roamer. Prior to that, they were a Director at Txt2buy and a Marketing Manager at Unibutler.

Alex Latham

(Co-Founder & CMO)

Previously worked in Marketing at Maxim and as Head of Growth at Pineapple Punk.

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