Customer Success Manager, Drata

• 5+ years experience in Customer Success/Account Management (enterprise-level accounts strongly preferred)
• Active listener & exceptional customer-facing and internal written and communication skills
• Strong technical understanding and extensive analytical skills
• Eager and quick to learn new products and technologies
• Friendly, patient, and professional demeanor
• Ability to multitask - managing multiple accounts and priorities simultaneously
• Obsessive attention to detail
• Passionate about customer success

Desirable

• Drata is seeking an ambitious and experienced Customer Success Manager, Enterprise to join our growing team
• You will help our customers reach their business goals, be their point of contact for their onboarding training, resolve product-related needs, ensure revenue growth, retention, and overall successful use of our products
• In this role, you will support our SafeBase customers
• Develop a trusted advisor relationship with key customer stakeholders, that focuses on renewals, expansion, and advocacy
• Establish regular cadence meetings (weekly, monthly, quarterly, etc.) with each customer to align and realign on business objectives, KPIs, product use and product opportunities
• Become a product expert on SafeBase and how our platform can be used to automate access to security, compliance, and privacy information
• Build and maintain a deep understanding of the SafeBase platform and engage with customers about the most relevant features/functionality for their specific business needs
• Understand the customer business drivers that will increase engagement with SafeBase’s product offerings and help your customers implement the strategies that will enable them to get the most value out of SafeBase
• Advocate on behalf of the customer to influence and drive product priorities and enhancements
• Develop and manage success plans to maximize customer growth and retention
• Onboard new customers to SafeBase
• Deliver ongoing training on new and existing features
• Assist in providing live chat support for SafeBase customers
• Lead renewal and upsell conversations, addressing pricing and contract terms as part of the discussion. Driving the process to ensure a successful and timely outcome by obtaining the necessary signatures and documentation