Customer Success Manager, Driftrock
+ Share options if based in the UK
More information about location
Lead generation marketing technology
Job no longer available
Lead generation marketing technology
21-100 employees
Job no longer available
+ Share options if based in the UK
More information about location
21-100 employees
Company mission
Driftrock's mission is to make marketing better.
Role
Who you are
- This is a technical role, so we’re looking for technical superstars. Experience with managing SaaS clients at a technical level is essential, so we want to hear how you’ve managed client data, and the technical challenges you’ve tackled and overcome
- You’re great at project management, with experience orchestrating complex workflows
- You’re someone who knows how to keep projects and clients on track, and understand how to identify new opportunities
- Stakeholder management across multiple parties, keeping people informed and setting expectations
- You’ll be able to work collaboratively with other teams by sharing client feedback and suggestions, helping to refine our product offering and platform
- A self-starting & continuous improvement mentality, with a willingness to learn & develop your skills
- 2+ years of experience in a customer/client facing role at a SaaS company
- Evidence of the key technical skills we’re looking for in this role
- Great understanding of the digital landscape
- A willingness to learn new tools, skills and platforms
- Excellent presentation and communication skills
- Comfortable in a fast-paced and constantly evolving environment
- Remote experience and capable of working autonomously
- Experience with Technical SaaS
What the job involves
- We’re looking for a Customer Success Manager with technical SaaS experience to join our customer success team and help our automotive clients thrive with the Driftrock platform
- We’re lead generation experts who help make our clients automotive marketing superstars
- We work closely with our customers to help make sure they’re provided with first class support and creative ideas on how to generate higher quality leads, alongside strategic advice and guidance on how to get the most out of the Driftrock platform
- We’ve got the technical skills and know how to help clients lead generation campaigns thrive with Driftrock
- We act as the advocate for our customers, helping them try new tools, feed into the Driftrock product roadmap, and see success with a wide range of lead generation partners, like Snapchat, Meta, TikTok and Google
Application process
- Step 1) An initial discussion with our operations team to chat through your experience
- Step 2) A call with our Head of Customer experience to discuss the role and your experience further
- Step 3) A short task to test your technical data management skills
- Step 4) A final conversation with our CEO
- Start date: ASAP
Our take
Digital marketing has never been more important, with the majority of advertising spend being on digital channels. At the same time, navigating all the different digital marketing channels and knowing how and where to spend is very complex.
Driftrock is a social media advertising platform that provides tools and apps that integrate with brands' existing data platforms to manage their customer insights. It makes it easier for marketers to navigate complexities and helps their customers reach more people while spending less, using the power of data.
The company has worked with major brands such as BMW, claiming to have reduced its customer acquisition costs by 56%. Driftrock is now enhancing its technology platform and expanding into new marketing channels such as Twitter and LinkedIn. With the effectiveness of digital marketing vs. other channels increasing, Driftrock has a good trend to capitalise on.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
45% female employees
Company
Funding (2 rounds)
Sep 2016
$1.1m
SERIES A
May 2014
$1m
SEED
Total funding: $2.1m
Company benefits
- Fully remote work and flexible working hours
- Maternity and Paternity Package
- Budget to attend conferences or courses, & to purchase books to improve your skills
- Monthly socials at some fun venues and events in London. and/or virtual get-togethers
- Share options
- Pension scheme contribution
- Vision Policy
- Exclusive perks on CharlieHR
- ClassPass membership to get monthly free credits to spend on the best fitness classes of your choice
- Cycle to work and electric car schemes
- We celebrate birthdays and year anniversaries
- Remote working equipment set up
Company HQ
Finsbury, London, UK
Leadership
Matt Wheeler
(CEO)Founding Partner of Forward Partners (VC firm). Founded Omio.com, a mobile phone price comparison site. Once merged with uSwitch, Matt held a Director of Product role.
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