IT Support Specialist, PlayStation
The estimated base pay range for this role is listed below, this is an hourly rate: $30 - $35 USD
Office located in San Mateo, CA
Gaming and digital entertainment provider
Open for applications
Gaming and digital entertainment provider
1001+ employees
Open for applications
The estimated base pay range for this role is listed below, this is an hourly rate: $30 - $35 USD
Office located in San Mateo, CA
1001+ employees
Company mission
To create a gaming experience without barriers that fits the needs of players of all abilities.
Role
Who you are
- Our ideal applicant needs to love gaming, building custom PC’s and helping your coworkers hurdle seemingly difficult IT obstacles so PlayStation can continue to be the best place to play
- The ideal candidate will have a minimum of 3 years with IT helpdesk experience
- This person must excel in customer service, collaboration and thrive in a fast-pace, innovative environment
- In addition, applicant must be experienced working remotely and supporting users in their home
- Excellent verbal and written communication skills in English
- Excellent prioritization skills, self-motivation, and work ethic
- Friendly and eager to learn. Top notch customer service skills
- Ability to follow detailed system build procedures, and process workflows related user support and system administration, including setup and delivery of new equipment, installing software and related patches
- Ability to create and append process documentation for standard processes as agreed upon by the team
- Strong troubleshooting skills
- Must have a proven understanding of computer hardware, Windows operating systems through Win 11, printers, mobile devices (iOS, Android), networking, Mac/MacOS, and desktop applications such as Microsoft Office365 Suite and Adobe products
- Experience with studio development applications including: Perforce, Visual Studio, Maya, PlayStation SDK and development consoles are a big plus
- Knowledge of Windows deployment solutions such as WDS, WAIK, and MDT
- Understanding of current hardware standards and trends
- Knowledge of enterprise desktop and user administrative tools
- Understanding of basic network protocols including TCP/IP, DNS, DHCP, HTTP/S, as well as network hardware
- Basic understanding of server side components and applications
- Experience equivalent to MTA, MCSA, ACMT, CompTIA A+ or above highly desired
- Shown success in a helpdesk or service oriented structure
- Have knowledge of commonly used concepts, practices and procedures
- IT experience working for a high tech company, preferably in multimedia or entertainment
What the job involves
- Sony PlayStation in San Mateo is looking for a seriously hardworking computer enthusiast to help support our game development studio
- It’s not an easy job, you’ll be constantly challenged and be expected to tackle some very unique desktop support problems
- The IT Support Specialist will support users and systems located at our San Mateo, California office
- This position will be responsible for all aspects of day-to-day desktop management
- If you’re looking to gain some IT XP, join us to level up!
- Respond to local and remote end user support requests via chat, email, phone, and tickets
- Quickly identify, research, and resolve issues
- Experience with ServiceNow a plus
- Duties include, software /hardware troubleshooting, part replacement, system upgrades, shipping and receiving
- Coordination with employees for troubleshooting and equipment pickups including employee onboarding and offboarding
- Install and configure hardware, operating systems, and application software on desktops and laptops running Microsoft Windows and MacOS
- System image configuration and automated deployments of desktop and server operating systems, which includes installation of desktop protection utilities
- Keep computer operating systems updated
- Assist with targeted computer vulnerability remediation
- Configure and maintain Windows Servers as needed
- Manage Active Directory domain user and computer accounts
- Participate in research projects and make recommendations for new IT hardware and software purchases
- Work with purchasing team to order new equipment
- Track items in asset management system
- Participate and collaborate with peers locally and across Sony to help complete larger IT projects
- Document standard operating procedures, one-off installations, and end user training
- Be available off hours for scheduled maintenance, critical update releases, and physical office moves with the ability to safely manipulate heavy bulky items
- Run small projects as required and work as a reliable teammate to help deliver projects on time
Our take
Since the release of the PS1 in 1994, PlayStation has been a consistent leader in the video gaming market. Its consoles are iconic in the gaming community - Playstation has produced both the top-selling and fastest-selling console of all time - and the company is still pushing boundaries. Its current flagship - the PS5 - promises to revolutionize gaming, featuring new technology that will create improvements across the board.
As well as its consoles, PlayStation has also developed online services, connecting its users and giving them access to diversified media. A PlayStation can be used for a huge range of activities - from Netflix to guided workouts - which has led to the expansion of the company's audience over time and across generations.
PlayStation faces competition in its field from the likes of Microsoft, with its Xbox range, and PC gaming, which has been becoming more popular in recent years. Regardless, PlayStation shows no signs of slowing down. The upcoming implementation of in-game ads in free games looks to significantly increase revenue, and the wider PlayStation gaming experience also appears to be evolving from plans to launch live service games in upcoming years.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Company benefits
- Private medical insurance
- Private dental insurance
- Flexible working policy (remote working, flexible hours)
- Free fruit every day in our offices
- On-site free gym (London & Liverpool)
- On-site subsidised cafés
- On-site bar (Thursdays & Fridays, London & Liverpool)
- Employee Assistance Programme
- Eye care assistance
- x2 volunteering days each year
- Group pension plan
- Discretionary bonus scheme
- Season ticket loans
- Life assurance
- Income protection
- 25 days holiday, plus Bank Holidays
- Discretionary days off over Christmas and summer
- Free giveaways of select first party products and services
- Discounts on PlayStation products
- Discounts on Sony products
- Access to other corporate discounts
Company HQ
East San Mateo, San Mateo, CA
Articles
Leadership
Jim Ryan
(CEO, not founder)Ryan joined Sony Interactive Entertainment Europe (SIEE) in 1994. Taking over as SIEE president in 2011, he later moved on to head of global sales and marketing at SIE in April 2016. Ryan has served as deputy president of SIE since January 2018, before being appointed CEO in February 2019.
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Diversity, Equity & Inclusion at PlayStation
- We're proud to celebrate diversity at PlayStation
- Our Employee Resource groups, including Women@PlayStation, REPRESENT@PlayStation, Wellbeing@PlayStation, and our award-winning LGBTQ+ group, Pride@PlayStation, actively promote inclusion in the workplace and beyond
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