Commercial Account Manager, Common Room
$160-200k
OTE
+ Equity
Customer intelligence platform for go-to-market teams
Open for applications
Customer intelligence platform for go-to-market teams
101-200 employees
Open for applications
$160-200k
OTE
+ Equity
101-200 employees
Company mission
To transform how organizations connect with people.
Role
Who you are
- This role is ideal for someone early-to-mid in their GTM career who is energized by customer ownership, commercial responsibility, and helping teams adopt a more modern, signal-driven GTM approach
- Success here requires grit, curiosity, and the ability to balance relationship management with revenue ownership
- Have 2–5+ years of experience in Account Management, Customer Success, Sales, or a similar GTM role in B2B SaaS
- Are excited by owning accounts end-to-end, not just supporting them
- Bring a commercial mindset to post-sales work and are comfortable talking about value, growth, and pricing
- Are technically curious and comfortable discussing GTM tooling, data flows, and integrations at a conceptual level
- Can juggle a larger book of accounts while staying organized and proactive
- Bring grit and resilience—you don’t wait for opportunities to land in your lap
- Enjoy learning, being coached, and growing into more complex deal ownership over time
- Are willing to travel occasionally for customer meetings, events, or team offsites when it drives stronger relationships
What the job involves
- As Common Room grows, we’re evolving how we support and expand our customer base. The Commercial Account Manager role exists to own post-sales revenue outcomes for a portfolio of customers—ensuring strong renewals while proactively identifying and driving expansion opportunities
- Own a portfolio of Growth customers with responsibility for renewals and expansion
- Manage the full post-sales commercial lifecycle, from onboarding handoff through renewal
- Proactively identify and develop upsell and expansion opportunities based on customer usage, maturity, and evolving needs
- Partner closely with Customer Success, Solutions, and Sales to ensure customers realize value and are positioned for growth
- Lead renewal and expansion conversations, including discovery, value articulation, and commercial negotiation
- Help customers evolve their GTM approach by introducing new use cases, workflows, and capabilities as they mature
- Maintain accurate account plans, forecasts, and notes within CRM and GTM tooling
- Surface customer feedback and expansion signals to Product and GTM leadership
- In Your First Week, Expect To:
- Learn Common Room’s core personas, use cases, and GTM motion
- Get familiar with your customer book and internal tools
- Meet Customer Success, Implementation, Solutions, and Sales partners
- In Your First Month, Expect To:
- Begin owning renewal and expansion conversations with support.
- Understand customer goals, usage patterns, and growth potential
- Identify early expansion opportunities within your book
- In Your First Three Months, Expect To:
- Independently manage your customer portfolio
- Drive successful renewals and contribute expansion revenue
- Build confidence navigating post-sales commercial conversations
Our take
Today, organizations are increasingly influenced by their user communities and advocates who provide feedback across various channels. The challenge lies in efficiently aggregating and acting upon this feedback. Common Room is tackling this issue by providing a "high-intensity signal" that helps organizations make sense of community interactions.
At its core, Common Room is an intelligent community growth platform that helps companies foster stronger connections with their communities. Its goal is to leverage community engagement as a competitive advantage, facilitating user interactions and gathering valuable product feedback.
With a broad target market that encompasses organizations of all sizes and industries, Common Room is well-positioned to address the growing need for improved community engagement. Its innovative approach to connecting organizations with their community, along with successful funding rounds, suggests a promising future in this evolving landscape.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2022
$52m
LATE VC
Mar 2021
$32.3m
SERIES B
Total funding: $104.9m
Company benefits
- Full coverage health, dental, and vision insurance
- Unlimited paid time off and paid holidays
- 401(k) self contribution program
- Stipend to make your workspace shine
Company HQ
Central Business District, Seattle, WA
Leadership
Linda Lian
(Co-Founder & CEO)Previously a Senior Product Manager at Amazon. They also worked as an Associate at Madrona Venture Group and as a Senior Financial Analyst at Lookout.
Viraj Mody
(Co-Founder & CTO)Previously worked in Engineering roles at Microsoft, Dropbox, and Convoy.
Tom Kleinpeter
(Co-Founder & Chief Architect)Previously co-founded the personal music streaming service Audiogalaxy in 2008 and served as the CTO until it was acquired by Dropbox in 2012. They also worked in multiple Engineering roles at Dropbox.
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