Client Support Specialist, Epsilon
$60-80k
OTE
2+ days a week in office
Outcome-based marketing leader
Be an early applicant
Outcome-based marketing leader
1001+ employees
Be an early applicant
$60-80k
OTE
2+ days a week in office
1001+ employees
Company mission
To enable marketing that’s built on proof, not promises. We connect advertisers with consumers to drive performance while respecting and protecting consumer privacy and client data.
Role
Who you are
- 0-2 years of client support or management
- Effective communication across multiple levels of an organization
- Ability to work collaboratively in a team environment
- Excellent organizational skills
- Ability to handle multiple projects and outreach simultaneously and eager to learn and grow
Desirable
- Previous experience in e-commerce or MarTech
- A strong understanding of e-commerce, digital marketing, and marketing technology and how they interact with one another to drive client outcomes
What the job involves
- The Client Support Specialist will work across the Mid-Market portfolio of brands to develop growth strategies and recommendations for client websites to achieve clients’ core website personalization and optimization goals and objectives
- The CSM will report to the Director of Client Services and collaborate with other departments, such as Product, UX design, Technical Account Management, Data Analytics, and Marketing
- Together, the teams will ensure e-commerce strategies are aligned with overall business strategy
- The CSM will work closely with clients to drive increased revenue growth, along with deeper customer and brand engagement
- This is a quota carrying role where success is based on both retaining and expanding existing contract values and strategic growth across the client portfolio
- Assist self-service clients in a support capacity to ensure their success in platform
- Work with the Client Services Managers to launch client campaigns with excellence and at pace
- Work directly with our design and development teams to feed campaign requirements and confirm that delivery is in line with customer requirements
- Support our team in defining long term, revenue generating strategies
- Become the expert in our products and future development, enabling you to provide training for new clients and provide feedback to the product development team on what our clients need from the product
- Effectively facilitate day-to-day management of support inquiries both internally (within Yieldify/Epsilon) and externally (with the client)
Our take
The last decade has seen huge growth in digital advertising revenues. For the first time in 2019, digital ad spending surpassed traditional ad spending in the U.S.
To market effectively, brands need a clear understanding of their customers. Epsilion provides connections between people and brands for marketers through its PeopleCloud platform, unifying otherwise disconnected marketing data into profiles of 250 million unique consumers. Once this data is assembled and anonymized, each profile is assigned a "COREID", a secure and verified profile that stays with the consumer. This allows Epsilon's customers to ensure that they are always reaching the right people with their marketing efforts, and that they are complying with increasingly strict privacy and data protection regulations.
Epsilon counts many well-known brands among its clients, including L'Oréal, Marriott, John Lewis & Curry's. In 2019, Epsilon was acquired by Publicis Groupe for $4.4 billion, one of the largest acquisitions in marketing history. The recent acquisition of Yieldify by Publicis and its future integration with Epsilon will greatly improve Epsilon's personalization capabilities and strengthen the company's offering to mid-market clients.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
55% female employees
5% employee growth in 12 months
Company
Company benefits
- Flexible hybrid working environment - our office is based in the iconic Television Centre in White City
- 25 days holiday per year + your birthday off + additional Epsilon Global Rest Days. Plus a day off each year for volunteer/charity work
- Pension Contributions
- Private Medical Insurance
- Life assurance
- Income protection insurance
- Mental Health & Wellbeing support: 24-hour online GP service and access to therapists, coaches and financial and legal specialists
- Enhanced family friendly policies including maternity, paternity, adoption, shared parental, fertility treatment, pregnancy loss, neo-natal and carers
- Work Your World: request to work anywhere in the world where we have an office for up to 6 weeks per year
- Cycle to Work scheme and on-site bike racks and shower facilities
- Free breakfast and fresh fruit, subsidised canteen and coffee bar, discounts in local shops, restaurants and gyms, plus a number of team social, sport and charity events throughout the year!
Company values
- Act with integrity - We are transparent and have the courage to do the right thing.
- Respect all voices - We embrace differences and foster a culture of inclusion and belonging.
- Empower with accountability - We trust each other to own and deliver on common goals.
- Work together to win together - We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose - We shape the market with big ideas that drive big outcomes.
Company HQ
Shepherd's Bush, London, UK
Articles
Leadership
John Giuliani
(Executive Chairman, not founder)Formerly the President and CEO of Coversant Inc. They're currently the Executive Chairman of Yieldify and is on Member Board of Directors panel for Opendorse.
Salary benchmarks
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Diversity, Equity & Inclusion at Epsilon
- At Epsilon, we celebrate the differences that make us unique and embrace the similarities that unite us. It’s our mission to create an environment of empathy, belonging and collaboration. We harness this commitment to diversity, equity and inclusion and strive to pass it along to the clients and communities we serve. Find out more here: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
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