Technical Customer Support Representative, 12Twenty
$55-60k
+ Equity
Early-career talent platform
Job no longer available
Early-career talent platform
21-100 employees
Job no longer available
$55-60k
+ Equity
21-100 employees
Company mission
To make career development and hiring simpler, more equitable, and more efficient - from the first hire after college all the way to retirement.
Role
Who you are
- This role is ideal for someone passionate about resolving complex technical issues, learning new tools, and working in a fast-paced environment where ticket resolution is the core focus
- While experience in higher education or career services is not required, a strong background in a tech company where technical aptitude is crucial will be advantageous
- We’re seeking someone with 2-3 years of experience in a technical support role who is ready to bring a fresh perspective to our team, handling multiple tickets efficiently and effectively
- 2-3 years of experience in a technical support role, ideally in a tech company
- Strong technical aptitude with experience handling APIs, SSO, and data integrations
- Excellent communication skills with the ability to translate technical details into clear, customer-friendly responses
- Ability to manage high ticket volume while maintaining a personable and customer-centric approach
- Growth mindset with a passion for learning new tools and technologies
- Experience in higher education support is a plus but not required
What the job involves
- If you have a knack for APIs, SSO, and data management and love speaking to customers while digging deep into technical problems, this is the role for you
- You’ll be managing and resolving a high volume of support tickets, handling both technical troubleshooting and customer inquiries with ease
- Your ability to remain personable and professional while diving into technical details will be key to success
- You’ll start as a junior technical account manager and grow into a Tier 2 support role, with the opportunity to eventually lead our support team
- Efficiently manage and resolve a high volume of technical support tickets
- Provide friendly, professional customer service while troubleshooting issues related to APIs, SSO, and data integration
- Learn and master new tools quickly to stay current with evolving product offerings
- Collaborate with internal teams to escalate and resolve complex technical issues
- Bring an outside perspective to assess ticket volume and workflows
- Work closely with junior technical account managers and team members to build a seamless support process
Our take
12Twenty stands out in the employment and recruitment landscape with its specialized focus on graduated and early-career professionals. Leveraging deep-data analytics, the platform bridges the gap between companies and job seekers, addressing the shortcomings of traditional job centers and employment agencies.
While 12Twnety's roots are firmly planted in the US market, its success and expertise position it well for international growth. As the demand for specialized recruitment solutions continues to rise globally, branching out to other countries presents promising avenues for the platform to broaden its reach and impact.
With a proven track record of success and a strong foundation of funding and expertise, the company is well-equipped to capitalize on emerging trends and opportunities in the employment and recruitment sector. by staying ahead of the curve and continuously adapting to the evolving needs of both job seekers and employers, 12Twenty is primed to shape the future of early-career recruitment and make a lasting impact on the global job market.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Generous PTO policy
- Full benefits, including 401(k)
- Regular team happy hours and activities
- Remote work flexibility
Company HQ
Downtown, Santa Monica, CA
Leadership
Kenny Berlin
(CEO)Previously Product Manager Intern at Amazon, Special Assistant to the CEO for Strategy & Operations at Friendgiftr, and Structural Engineer at Klingstubbins and Haynes Whaley Associates.
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