Mid-Market Client Success Manager, Consensus
$70-80k
Demo automation platform
Job no longer available
Demo automation platform
201-500 employees
Job no longer available
$70-80k
201-500 employees
Company mission
To lead the world into the new era of Demo Automation.
Role
Who you are
- BA/BS Preferred
- 3+ years experience in Client Success or Account Management within B2B SaaS
- Excellent level of accuracy and attention to detail
- Outstanding communication skills - through chat, email, phone, and in-person
- Comfortable articulating software and engaging with executives (VP and C-Level Execs)
- An understanding of the different sales roles/positions within an organization
- Experience working with cross-functional teams (Sales, Product, Marketing)
- Successful track record managing a Book of Business (Growth as well as Retention)
- Driven, self-motivated, enthusiastic and have a “can-do” attitude
- Access to a quiet and enclosed working environment with a fast internet connection
What the job involves
- In Customer Success, we pride ourselves on being the supportive backbone of our team
- Always ready to lend a hand, share feedback, and cover for teammates, we tackle challenges with a blend of hard work and humor
- Quick to experiment with new tactics, we embrace creativity while also sharing an unhealthy obsession with Harry Potter—know thy house!
- As a Client Success Manager (Level 1) you'll manage a Book of Business consisting of 40-50 SMB/Mid-Market Accounts
- You will act as the primary point of contact and advocate for your clients
- You'll be required to help onboard, train, consult, and drive best practices with your clients
- Your main indicator of success will be how well you drive adoption and growth/expansions within your book of business
- Drive retention and growth within your Book of Business
- Primary Contact for onboarding, implementing, and training BoB
- Provide insights to customers to ensure proper Adoption & ROI (Consultative Approach)
- Comfortable training/presenting to large teams
- Ability to proactively understand client needs and respond accordingly
- Successfully manage and overcome client objections
- Help monitor and respond to client requests through Chat
- Consistently log activities as well as update/maintain account info in CRM
- Create necessary training materials specific to your clients’ needs
- Can work remotely (long-term) and self-manage
- Travel 10-20% domestic and internationally
Our take
Today, many enterprise software companies are turning their focus to doing more with less, which has paved the way for intelligent demo automation to become a necessity to drive growth and efficiency within organizations.
Consensus offers an intelligent demo automation platform that is designed to help sales and technical teams create personalized product demos at a quicker rate in order to reallocate their time more wisely. The platform utilizes AI and machine learning algorithms in order to automate these processes to provide tailored individual demos to each customer's specific needs.
Through its innovative solutions, Consensus has achieved remarkable growth, having witnessed a 30% increase in revenue last year. The company has a large roster of clients too, with big names like Autodesk, Atlassian, and Dell trusting it. And it's in a great position going forward, having recently ranked #1 in G2 Presales Software as a Great Place to Work in 2025.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
33% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2023
$110m
GROWTH EQUITY VC
Jan 2022
$15m
SERIES B
Total funding: $133.7m
Company benefits
- Generous employer contribution towards multiple health, dental, and vision plans
- 401(k) with company matching contributions
- Flexible/Remote work environment
- Company provided best-in-class WFH setup
- Professional Development program
- Birthdays off
- HSA/FSA programs available to maximize your tax savings
- Guaranteed Stock Options
- Paid parental leave to prioritize your family
- Unlimited PTO
- 2 days off each year to volunteer at a Charity of your choice
Company HQ
Sandy Springs, GA
Leadership
Doug Johnson
(CEO)Doug joined Consensus in 2023 as CEO. Prior to that, they were the CRO and President at G5.
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