IT Service Desk Manager, Rula
$157.7-176.2k
+ Equity
Matching people with therapists
Be an early applicant
Matching people with therapists
201-500 employees
Be an early applicant
$157.7-176.2k
+ Equity
201-500 employees
Company mission
To make mental healthcare work for everyone.
Role
Who you are
- Minimum of 2 years of people management experience as an IT Service Desk Manager
- At least 5 years of experience working in IT support roles
- Demonstrated experience supporting SaaS environments with a fully remote workforce
- Hands-on experience troubleshooting macOS and Windows systems
- Experience with Identity Provider (IdP) platforms–ideally Okta
- A proven record of capturing, refining, and socializing core Service Desk metrics to key stakeholders across the business
Desirable
- ITIL and/or any of the current Apple certifications
- Experience with Kandji and Intune Mobile Device Management platforms
- Experience with Jira Service Management, Zendesk, and Confluence
- Possesses an understanding of information security fundamentals
- Experience managing a large fleet of laptops, including 3rd party depot management and Apple Business Manager (ABM)
What the job involves
- The Rula IT Service Desk is the first tier of support for Rula employees’ technology needs
- As the IT Service Desk Manager, you’ll ensure that we’re meeting the core needs of our internal customers effectively and efficiently
- You’ll have agency and support in growing and maturing the team to scale with the needs of the business, as well as help to develop the skills and careers of Service Desk Specialists
- You’ll also encounter endless opportunities to expand and refine your own technical and supervision skills
- Most importantly, the work you do will help ensure the best outcomes for patients as we strive to make mental healthcare work for everyone
Our take
More than half of adults in the US will be diagnosed with a mental illness during their lifetime, and yet inaccessibility of treatment remains a huge problem. That’s what Rula aims to solve, with its platform that matches users to therapists that are covered by their insurance.
The company, formerly known as Path, is partnered with a number of major health insurers, including UnitedHealthcare and Anthem, making it an accessible service for millions of Americans. It allows users to browse therapists almost instantly, with just a short questionnaire to fill in before their matches are shown.
Though the market for tech services offering mental health provision is an overstuffed one, containing giants like BetterHelp as well as newer competitors, Rula's partnerships with insurers do mark it out against the crowd. The business has been steadily growing, and significantly bolstered its executive team in 2023. Its recent rebrand was designed to emphasize its vision to improve not only access to mental health care, but also clinical outcomes.
Freddie
Company Specialist at Welcome to the Jungle
Insights
73% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2022
$88m
SERIES B
Apr 2021
$17.5m
SERIES A
Total funding: $110.9m
Company benefits
- The ability to work remotely from any location in the US
- Pay and benefits that aren’t geo-locked
- Two company-wide shut-down weeks a year for self-care
- Access to 401(k) personal retirement plan
- Paid parental leave to support you and your family
- Medical, dental, and vision employer insurance plans
- Employee Assistance Programs (EAP) through our insurance
- The equipment you need for your home office
Company HQ
Los Angeles, CA
Leadership
Josh Bruno
(Co-founder & CEO)Formerly the founder and CEO of Hometeam, they have also worked as a Software Engineer at both Yahoo! and Silicon Laboratories, a Venture Investor at Bain Capital Ventures, and an Associate Consultant at Bain & Company.
Gabe Diop
(Co-founder)Previously a Sales Solution Specialist at Linkedin, before becoming Head of Sales at FEAT Socks. They have also worked in Business Development at Catalant Technologies and in Partnerships at Spruce Health.
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