Renewal Manager, LinearB
Analytics & automation for software development
Job no longer available
Analytics & automation for software development
101-200 employees
Job no longer available
101-200 employees
Company mission
LinearB's mission is to help every engineering leader align operational excellence to business goals.
Role
Who you are
- Bachelor's degree in Business Administration, Marketing, or a related field
- Proven track record of at least 5 years of experience in account management, client renewals, cross-selling, or upselling, preferably in the technology or software industry
- Demonstrated ability to develop and maintain strong client relationships, coupled with excellent communication and negotiation skills
- Strong business acumen, with the ability to understand and articulate clients' business objectives and effectively align them with LinearB solutions
- Result-oriented, with a focus on achieving revenue targets and customer success metrics
- Proficiency in using CRM software and other sales tools to manage and track customer interactions
- Adaptability and problem-solving skills to address client needs and overcome challenges
- Team player with a collaborative approach to working with cross-functional teams
- Blend creativity with a data-driven, scientific approach to trying new things
- Have software/technical support background, bonus - knows dev teams inside and out
- Strive to maintain empathy and humility throughout every day with a customer-first mindset in a highly collaborative environment
- Come in with an urgency to help solve customer problems
- Work towards continuous improvement with each and every endeavor
- Take ownership, tell us what to do, and ask forgiveness instead of permission
- Value honesty and transparencyHave strong organizational skills
- Diversity and inclusive work culture are important to you
- Push boundaries and do not subscribe to any traditional “rules”
- Startup experience is a plus
- Enjoy working from home and connecting with co-workers through Slack and Zoom
What the job involves
- As a Renewals Manager on our Customer Success team, you will play a vital role in ensuring the continued success and satisfaction of our valued clients
- Your primary responsibility will be to cultivate and strengthen existing client relationships through effective client renewals, cross-selling, and upselling strategies
- By understanding the unique needs and objectives of each client, you will drive growth and revenue opportunities, while consistently delivering exceptional customer service and support
- Client Renewals: Proactively engage with clients nearing the end of their subscription to secure timely renewals. Collaborate with the Sales and Customer Success teams to identify potential challenges and address any concerns, ensuring a smooth renewal process
- Cross-Selling and Upselling: Identify and pursue opportunities for cross-selling additional products and services that align with the clients' needs and objectives
- Promote the value and benefits of upselling premium features, add-ons, or upgrades to existing clients
- Account Development: Build strong, long-lasting relationships with clients to become a trusted advisor. Understand their evolving business requirements, challenges, and goals, and present tailored solutions that enhance their overall experience with LinearB
- Client Engagement and Consultation: Regularly interact with clients through meetings, calls, and emails to provide strategic guidance, best practices, and updates on new product offerings or enhancements that align with their needs
- Revenue Forecasting and Reporting: Maintain accurate and up-to-date records of client interactions, renewal timelines, and upsell opportunities
- Collaborate with the management team to provide revenue forecasts and performance reports
- Customer Advocacy: Be the voice of the client within the organization, providing feedback, insights, and feature requests to relevant teams to continually improve the LinearB platform and offerings
- Issue Resolution: Collaborate with cross-functional teams, including CSMs. Support and Product Development, to address and resolve client concerns or issues promptly and effectively
Our take
LinearB helps software development organizations improve productivity through data-driven impact insights, workflow automation, and smart resource allocation, helping them to "increase predictability, reduce costs and improve the quality of every release".
The company aims to offer more accessible and granular insights, as well as heightened context, compared to similar software development project management tools like Jira, Git systems, or Pull Panda. Its focus on asynchronous collaboration has proved useful in recent years, as teams become more scattered, and has enabled it to boost its customer base.
In addition to this, LinearB's platform provides key context to help improve observability, which has been an increasing focus in software development in recent times. This industry-aligned speciality is part of the reason it has found such success, serving R&D leaders such as Drata, Cellulant, and ClickUp.
Steph
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2022
$50m
SERIES B
Mar 2021
$16m
SERIES A
Total funding: $70.6m
Company benefits
- 401k
- Health Insurance
- Parental Leave
- Team Building Offsites
- Home Office Stipend
- Bring Your Dog to Work (Israel)
- Quarterly Meetups
Company HQ
Downtown Los Angeles, Los Angeles, CA
Salary benchmarks
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