Senior Manager of Membership Acquisition and Renewals, Function

• This is a high-impact role for an operator who thrives in fast-paced environments, loves building from scratch and refining what already exists, and is excited to use AI as a force multiplier for teams, all while delivering a high quality experience for our customers
• This role is best suited for those energized by fast-paced environments, excited to build in a high-growth setting, and deeply motivated by our mission at Function
• 7+ years of experience in operations, customer success, support, or a related field, with people leadership and strategy responsibility
• Proven track record running efficient, KPI-driven teams that deliver strong CSAT and retention outcomes with high employee engagement scores
• Known for building a member-first, data-driven, ownership-oriented, growth-mindset culture
• Experience managing managers, frontline agents, and offshore/BPO partners
• Strong analytical and operational judgment, with the ability to turn data into action
• If you're looking for meaningful challenges, dynamic work, and the opportunity to make a real impact—we’d love to meet you
• To be a strong fit, you embody our Core Values:
• Ruthless Prioritization:
• We don’t let perfect get in the way of progress
• We move quickly to drive value, not perfection
• We prioritize what drives impact
• We never compromise on standards of excellence
• Member-First, Always:
• We design and deliver like we’re caring for someone we love
• We create clear, actionable, human experiences
• We prioritize responsiveness, peace of mind, and outcomes
• We empower members with truth, clarity, and care
• One Team, Moving Fast:
• We are aligned in purpose, prioritization, and speed
• We gather diverse perspectives to make informed decisions
• We clear paths for each other and move fast together
• We communicate clearly and respectfully, rallying around shared goals
• Radical Ownership, Relentless Execution:
• We don’t just ship—we own outcomes and drive results
• We act with urgency and precision
• We anticipate, initiate, and follow through
• We meet challenges with grit and pragmatism
• We embrace new tech to deliver better outcomes
• Mission Over Ego:
• We are ruthlessly aligned to our mission—and leave ego at the door
• We disagree and commit
• We don't tolerate politics or withholding information
• We operate with honesty, transparency, and respect
• Sustained Integrity in Every Detail:
• We earn trust by obsessing over accuracy, quality, and clarity in everything we do
• We prioritize clinical precision—data must be right
• We sweat the details because outcomes depend on them
• If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you

Desirable

• The Membership Acquisition and Renewals team directly supports Function Health’s revenue engine—from a member’s first interaction to an inquiry from a small business owner to renewal moments that define long-term impact
• The Senior Manager, Membership Acquisition and Renewals is a critical leader at the intersection of member experience, revenue growth, and operational scale
• This role owns the systems, teams, strategy, and execution that power Function Health’s small/medium-sized business (SMB), membership renewals, and prospective member inboxes—directly influencing conversion, retention, and lifetime value
• You’ll have the opportunity to shape how Function scales member operations, influence how AI transforms frontline work, and build highly engaged teams that engage with hundreds of thousands of Function members
• Additionally, as a member of the Operations senior leadership team, you’ll help shape the strategy, culture, and mindset of the Operations organization while playing a hands-on role in driving Function’s continued growth
• Lead strategy and end-to-end operations for SMB, renewals, and prospective member inboxes, ensuring high-quality execution against clear KPIs that drive revenue, retention, and customer satisfaction
• Partner cross-functionally to identify and execute high value lead conversion and renewal strategies, backed by data and experimentation
• Build a high-performing team of 10-15 leaders and agents, in addition to managing an ongoing partnership with our BPO partner. Known for fostering high engagement, accountability, and pride in delivering outstanding member experiences
• Treat AI as a core part of the team - driving adoption of AI-powered support, automation, and self-serve workflows and partner with internal teams to ensure AI outputs are accurate, measurable, and continuously improving
• Continuously evaluate staffing models, workflows, and tools to ensure the department scales sustainably
• Regularly report progress on KPIs to key stakeholders